How to remove the WorkDrive Sync app data after moving to WorkDrive TrueSync

How to remove the WorkDrive Sync app data after moving to WorkDrive TrueSync

WorkDrive Sync VS. WorkDrive TrueSync

WorkDrive Sync will download all your files from the web app to your computer, and it will take up your storage space.
 
WorkDrive TrueSync lets you create a virtual drive of your WorkDrive account in the computer to access all your files without actually downloading any of your files. Only when you open a file or make a file offline, it will be downloaded to your computer. This saves your storage space on the computer.

WorkDrive allows you to use both Sync and TrueSync apps simultaneously in your computer, but we recommend using any one app so that you can effortlessly sync and manage files without any confusion from anywhere anytime.

If you use WorkDrive's Sync app and want to move to WorkDrive's TrueSync app, you can uninstall the Sync app and remove its data from your computer.

Here's how you can successfully remove the WorkDrive Sync app from your computer in three steps.

Step 1: Disconnect the WorkDrive Sync app from your computer

  1. Click the WorkDrive icon in the system tray or menu bar. A small screen will open.
  2. Click the Settings icon and select Preferences.
  3. Select the Account menu.
  4. Select Disconnect Computer, then click Yes to confirm.


Step 2: Uninstall the WorkDrive Sync app

After disconnecting from the computer, you need to uninstall the Sync app in your computer. You can follow this help article to uninstall.

Step 3: Remove files from the sync folder 

When you uninstall the Zoho WorkDrive Sync app, the files synced to your computer will not be deleted. You need to remove the synced files manually from your computer.
Before removing the data, make sure you have a backup of all the data you need.

If you're not able to delete the files and folders from the WorkDrive sync folder, you can follow the steps for the respective operating systems.

For Windows
  1. Open the Run command. Type "cmd" and press Enter to open the command prompt.
  2. Copy and paste the following lines into the command prompt, one at a time, pressing Enter after each line:

    icacls "<sync folder path>"  /remove Everyone
    icacls "<sync folder path>\*" /remove Everyone

    Replace <sync folder path> with your actual WorkDrive Sync folder path in the above lines.
    Sample sync folder path: C:/Users/James/Zoho WorkDrive

  3. Go to your user profile (C:/Users/<username>), then right-click the Zoho WorkDrive sync folder and delete it to remove its data.

For Mac
  1. Open your Terminal app (located at Applications>Utilities>Terminal).
  2. Copy and paste the following lines into the Terminal, one at a time, pressing Return after each line:

    sudo chflags -R nouchg "<sync folder path>"
    sudo chown "$USER" "$HOME"
    sudo chown -R "$USER" "<sync folder path>"
    sudo chmod -RN "<sync folder path>"
    chmod -R u+rw "<sync folder path>"

    Replace <sync folder path> with your actual WorkDrive sync folder path in the above lines.
    Sample sync folder path : /Users/James/Zoho WorkDrive
    Enter your computer user's password (not your WorkDrive Sync password) after entering the first command. The password field in the terminal will remain blank as you type your password. Press  Return once you enter the password.
  3. Go to your user profile (/Users/<username>), then right-click the Zoho WorkDrive sync folder and delete it to remove its data.
If you still find Zoho WorkDrive under Favorites in Finder, then right-click it and click Remove from Sidebar.

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