Step 1: Provide access to your custom domain using your Zoho Account

When team members log in to their WorkDrive account for the first time via the newly configured custom URL, they will see this access prompt page:

Follow the steps below to grant access based on your preference:

1. Allow for this session only
   Choose this option to grant access to the custom domain for the current browser session. Access to your WorkDrive account via this domain will remain active until you sign out.
   
   
2. Allow permanently
   Choose this option to grant ongoing access to the custom domain. This one-time action ensures uninterrupted usage of your WorkDrive account across future sessions. You can revoke this permission anytime via your Zoho Account settings.

Click Allow Access after selecting the desired option to proceed.

Step 2: Enable third-party cookies to your custom domain

1. Google Chrome Browser

1. Open a Google Chrome browser.
   
2. Click on the three vertical dots in the top-right corner of your screen and select Settings. The Settings tab will appear.
   
3. Select Privacy and security in the left pane and navigate to the Site settings field.
   
   
   
   
4. Scroll down to the Content section and choose Third-party cookies.
   
5. Click Add under the Customised behaviours field to whitelist your custom domain from being blocked by third-party cookies. The Add a site text box will appear.
   
   
   
   
6. Enter your custom domain (for example: 'documents.zylker.com') and click Add.
   
   
   
   

2. Mozilla Firefox Browser

1. Open a Mozilla Firefox browser.
   
2. Click on the Hamburger icon in the top-right corner and select Settings. The Settings tab will appear.
   
3. Select Privacy & Security in the left pane.
   
4. Click Manage Exceptions under Enhanced Tracking Protection. The Exceptions dialog box will appear.
   
   
   
   
5. Enter your custom domain (for example: 'documents.zylker.com') in the Address of website field and click Add Exception.
   
6. Click Save Changes and reload the website.

3. Safari Browser

1. Open a Safari browser.
   
2. Click the Safari menu in the top menu bar and choose Settings. The Settings dialog box will appear and General settings tab will be selected by default.
   
   
   
   
3. Navigate to the Privacy tab and uncheck the Website tracking option.
   
   
   
   

4. Ulaa Browser

1. Open a Ulaa browser.
   
2. Click on the Hamburger icon in the top-right corner of your screen and select Preferences. The Preferences tab will appear.
   
3. Select Privacy & Security in the left pane.
   
   
   
   
4. Click Cookies and other site data under the Privacy and Security field. The Cookies and other site data window will open.
   
5. Scroll down to the Site that can always use cookies field and click on the Add button. The Add a site text box will appear.
   
   
   
   
6. Enter your custom domain (for example: 'documents.zylker.com') in the text box and mark Including third-party cookies on this site checkbox.

5. Microsoft Edge Browser

1. In the top-right corner, select the ellipses ...,then select Settings.
   
   
2. On the left section of the Settings page, select Cookies and site permissions and click Manage and delete cookies and site data.
   
   
3. On the Cookies and site data page, scroll down to the Allow section, check the Including third-party cookies on this site checkbox, and click Add button.
   
   
   
   
4. Enter your custom domain and click Add.
   

Step 3: Add the custom domain to the whitelist of all your browser extensions that automatically block third-party cookies.

Note: If you can't find an option to add your custom domain to the whitelist in the browser extensions, you may need to disable the extension to ensure WorkDrive operates seamlessly.

FAQ

1. Why is it necessary to enable third-party cookies?

2. What is the purpose of upload.zoho.com in WorkDrive?

3. How do custom domains work?

4. What is a browser third-party cookie policy?

5. Why is the issue only reproduced in the custom domain?