Upload errors in Zoho WorkDrive

Upload errors in WorkDrive

With Zoho WorkDrive, you can simultaneously upload several large files with ease and start collaborating on them the moment they’re on your account. However, sometimes these uploads may fail due to an error. WorkDrive provides the necessary feedback for these cases.

Listed below are the possible error cases you may face in WorkDrive:

Upload Limitations
  1. Zoho WorkDrive has a maximum upload limit of 10 GB, 50 GB, and 250 GB for Starter, Team, and Business plans, respectively
  2. The maximum number of files in a folder (including sub-folders) should not exceed 50,000 file limit
If any of these conditions are exceeded, an upload error will occur.
Tip: To upload many files, we recommend using WorkDrive's Sync or TrueSync app for desktop.

Storage Limitations

If you've consumed the total storage space of your current plan (for example, when your current plan of 1 TB is fully utilized), you will not be able to upload new files.
To check your current storage consumption, sign in to your WorkDrive account and go to Admin Console > Dashboard.

Tip: You can upgrade to a higher plan, or buy additional storage as an add-on to meet your storage requirements.
Learn more about WorkDrive plans and pricing

Network errors

An unstable or disconnected internet connection can cause upload errors. All your ongoing file uploads get paused if the internet gets interrupted or disconnected. However, once the connection gets re-established, your file uploads will be resumed automatically.

Incomplete file uploads

An incomplete file upload error occurs when the upload source is interrupted (e.g., removing the drive or deleting the file during the upload) or if the internet connection is abrupt and takes a long time to reconnect.

Uploading a new version on a checked-out file

You cannot upload a new version when someone has locked (checked out) the file. This is because a new version can only be uploaded once the file is unlocked (checked in).

Unauthorized access

Uploading files without sufficient permission is not possible in WorkDrive. For example, when someone removes you from the team folder during uploads, the corresponding file uploads will fail.

Server's temporary slowness

Uploads will always fail during server downtime or when the server is experiencing temporary slowness. In this case, WorkDrive shows an alert and automatically retries the upload every minute.

Unreadable files

A file will fail to upload if it’s unreadable by WorkDrive. This occurs due to the following reasons:
  1. A file’s path length exceeded the maximum limit for its corresponding OS:
    1. Windows - 260 characters, including file name
    2. Mac - Maximum path length is 1024 characters, whereas the maximum length of a file or folder name is 255
    3. Linux - Maximum path length is 4096 characters, whereas the maximum length of a file or folder name is 255
  2. Temporary files which begin with "._" before their name and files named ".DS_Store" will not be uploaded to WorkDrive
Also read:
  1. Add files and folders to My Folders
  2. Add files and folders to Team Folders

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • WorkDrive Sync - Installation Errors for Windows users

                                                                                                        The below mentioned errors are some rare cases where the 'WorkDrive Sync installation in Windows OS' may fail due to system configurations.   Error code 2738 This error is most likely caused due to an improper system setting. To resolve this: ...
                                                                                                      • Custom Domain - Upload, Download, & Preview Errors

                                                                                                        While using the Custom Domain feature in WorkDrive, you may experience an instance where user actions like upload, download, or preview may not work, with other functions working properly. Since domains are different for Custom domain enabled orgs, ...
                                                                                                      • Bigin - WorkDrive Integration

                                                                                                        Businesses require you to exchange files with clients for various purposes. Confidentiality of the clients' documents is the utmost priority for any business. The File Cabinet topping in Bigin, powered by WorkDrive, helps you to send and receive ...
                                                                                                      • WorkDrive Sync - Overview

                                                                                                        Zoho WorkDrive Sync for desktop lets you sync files in Zoho WorkDrive web to your computer, and vice versa. All your files will be downloaded to your computer and be in sync with the web app. You can work on your files offline which will get updated ...
                                                                                                      • Advanced file properties in WorkDrive

                                                                                                        Zoho WorkDrive supports some advanced properties (meta data) for different file types. So, when you upload files from your desktop or from other cloud services with advanced file properties, you will be able to see them in WorkDrive. To view advanced ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources