Share to WorkDrive Support | Troubleshoot WorkDrive issues

Share to WorkDrive Support

Share files and folders with the WorkDrive support team to analyse, debug, or understand issues related to preview, formatting, and editing. (For other issues, please send an email to WorkDrive support)

WorkDrive support info:
  1. For EU region:
  2. For all other regions:
Warning: Always ensure that you don't share any files containing sensitive information with the support team as they can view the files with actual content to resolve preview, formatting, and editing issues.

To share files or folders to WorkDrive Support:
  1. Select a file or folder from a Team Folder or My Folders.
  2. Click the More actions icon next to the Download button in the top actions bar.
  3. Select Share to Support from the dropdown. A Share to Support dialog box will open.
    Alternatively, you can right-click the file or folder and select Share to Support.

  4. In the comment field, describe your issue clearly with all the necessary details.
  5. Select an access level, View or Edit.
  6. Click SHARE.

Permissions for WorkDrive Support

Can only view file
can view and edit file
cannot upload new version
cannot share file
Download and comment permissions are restricted for WorkDrive Support by default.
  1. File or Folder access will be automatically removed after 7 days. You can change or remove the WorkDrive support team's access anytime.

  2. Activity and access stats of WorkDrive support will be logged in each file or folder for auditing.

  3. Any member with share permission can share files and folders to WorkDrive Support.

  4. Sharing files or folders with WorkDrive Support will be considered as an external sharing. So, the external share settings should be enabled at team level and Team Folder level to share from My Folders and Team Folders, respectively.

  5. Sharing draft files to WorkDrive Support is not possible.

  6. This feature is not yet supported in mobile apps.

Share to Support option will be available for all WorkDrive plans, and bundles of Zoho One, Workplace, and Remotely.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • WorkDrive TrueSync - Release Notes

                                                                                                        Download the latest TrueSync app (Windows & Mac OS) Supported OS versions: For Windows: Windows 7 & above For Mac: OS X 10.14 and above Important: Only the stable version of the Desktop TrueSync app will be deployed for auto-update. Subsequent ...
                                                                                                      • WorkDrive Essentials plan for teams

                                                                                                        Zoho WorkDrive is an online file management and collaboration platform for teams and individuals. WorkDrive is available as a standalone product as well as part of various app bundles, such as Zoho One, Workplace, Remotely, and Zillum. WorkDrive's ...
                                                                                                      • Templates in WorkDrive

                                                                                                        Templates are preset layouts that help you create files with consistent file settings, such as style, design, and formatting, including the default or primary content. Zoho WorkDrive allows you to create or save templates for documents and ...
                                                                                                      • Share files and folders externally from a Team Folder

                                                                                                        When you share your team files with people outside of your team, it's important to retain control over the original files. WorkDrive allows you to share files and folders from a Team Folder with external users in the following three ways: 1. Share ...
                                                                                                      • View file properties

                                                                                                        Learn everything about a file in Zoho WorkDrive by viewing its properties. Learn how to view general info, versions, activity, and access stats of a file. View General Info To view general information of a file: 1. Select a file in My Folders or a ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources