Virus files in Zoho WorkDrive

Virus files in WorkDrive

WorkDrive scans every file before you download it to your system.

If a virus is detected in a file that you're downloading, you will be shown an alert message. You can choose to cancel the download or continue it at your own risk.

If you are downloading multiple items and some files are infected with a virus, virus files will be skipped and the remaining items will be downloaded to your system.

Allowed actions on virus files
Except downloading, all actions are allowed (including preview, share, copy, and move) on virus files by default. File owners can still download at their own risk. 

If you have shared the files with other users, they will not be able to download the file.

Important things to know
  1. Virus scanning has a file size limit of 100 MB. Files greater than 100 MB will not be scanned for viruses.

  2. Virus scanning will be done on all file formats.

  3. A virus scan will be done every 24 hours for a file. If a file has been scanned for virus, the same scan result (virus file or not virus file) will be shown for 24 hours, and after that the file will be scanned again during the next download action.

  4. In the WorkDrive desktop sync apps (Sync and TrueSync), we will do virus scanning only for files shared externally between two different organizations (cross-org). Users can still download virus files from the failed lists at their own risk.

  5. Virus scanning will not be done when files are uploaded to WorkDrive.

A file is marked as virus and the owner is trying to download the file.

Downloading virus files


A file is marked as virus and the collaborator is trying to download the file.

Virus file download permission


A user is trying to download multiple files/folders and some of the files are marked as virus files. We will add a .txt file (Skipped_Files.txt) and list all the files that failed to download along with the failure reasons.

Skipped virus files while downloading multiple files

Downloading executable files
An executable file may perform a series of commands in the user machine. Executing an unknown file might harm your system. If the executable file is detected as a virus, we will show a virus-alert dialog.

Even when the executable file is not detected as a virus, we will show an alert dialog to warn and ask users to proceed with caution. You should only download an executable file if you trust the file's source provider. 

False virus detection
We will update virus signatures (a code used to find viruses) frequently. There may be cases where files are falsely detected as virus files earlier and updated as not virus files later, and vice versa. 

Contact WorkDrive support if you have any questions or to send a report if you think any files have been falsely detected as virus files.

WorkDrive support info:
  1. EU region: support@eu.zohoworkdrive.com
  2. All other regions: support@zohoworkdrive.com
Even though we scan files for viruses while downloading, it's always recommended to protect your system with a standard antivirus software.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Create custom download links for files and folders

                                                                                                        Easily create download links for files and folders stored in a Team Folder or My Folders and share them with your team members and external users. You can set a download limit and expiration for each download link. You can also create multiple custom ...
                                                                                                      • Create Zip files

                                                                                                        Easily create zip files to back up multiple files and folders in WorkDrive web. If you want to store this data in your computer, you can simply download the zip file at any time and extract its items. Support for zip is only available for Team plans, ...
                                                                                                      • Zoho Mail - WorkDrive Integration

                                                                                                        Zoho WorkDrive’s integration for Zoho Mail unlocks access to your WorkDrive storage in four ways: Insert files from WorkDrive WorkDrive's picker component in Zoho Mail allows the users to insert files from their WorkDrive account as an email ...
                                                                                                      • Supported files in WorkDrive

                                                                                                        Supported files for conversion Zoho's built-in Office Suite helps you edit documents, spreadsheets, and presentations using Writer, Sheet, and Show respectively. (Learn more) You can upload files in different formats, such as .docx, .pptx, or .xlsx ...
                                                                                                      • How to resolve file conflict in WorkDrive Sync

                                                                                                        When someone edits a file in a computer via WorkDrive Sync while the same file is being modified by someone else online or from another computer at the same time, a file conflict will occur as there will be two different versions of the file. In that ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources