Scenario:
A new job is assigned to a temp, and as an agent you will have to instantly notify Temps or Client Contact regarding the update. Configure SMS gateway for smooth communication.

Note:

1. The SMS Gateway feature is available for Paid edition users only.
   
2. Agents and Admin can create SMS templates for Temps and Contacts
   
3. Temps and Contacts contact numbers should be stored with their respective country code.
   
4. SMS/Text message should not exceed more than 500 characters.
   

Configuring SMS Gateway

1. Go to Setup > Extensions > Others.
   
2. Click on Setup button provided for SMS / Text Messaging Gateway.
   
3. Select the SMS provider from the list displayed.
   
   Note: Each user in the org needs to register with the SMS provider to purchase credits and avail the service.
4. Enter the SMS provider details .
   (I)  Screen Magic: Username, Account ID, API Key, Sender ID.
   (II)  Clickatell: API Key, Phone Number.
   (III)  Message Media: API Key, API Secret.
   (IV) Twilio: Account SID, Auth Token, Phone Number.
   

   Note: Twilio and MessageMedia integration are two-way integration allowing communication to happen both ways.
5. Click on Authenticate & Save. A pop-up window is then displayed.
   
6. To change the default contact field, click Proceed. Select Fields window is displayed.
   
7. Select the appropriate values from the Temps and Contacts drop-down lists.
   
8. Click on Update. The updated fields will be displayed in the respective module details page.