How to track the read status of emails sent via Zoho Writer merge operation
Overview
Zoho Writer offers an in-built email read status tracker to let you know whether the receivers have read the email.
Prerequisites
You must have DKIM enabled to be able to view the email read status.
Steps
How to enable and view the email read status
- Create a merge template in Zoho Writer.
- Under "When to Merge," choose the desired option.
- In "Merge Output Settings", choose Merge and send via email.
- In the Email Merged Document dialog that opens, check the "Enable read receipts and link tracking" option. You will now be able to track the status of emails sent by the merge operation.
- To view the email read status:
- Click the View Log button in the Finish section.
- In the Merge Logs window that opens, in the Email section you can view the number of emails sent, number of emails read or unread, and the number of times that links in the email have been clicked.