You can enable email notifications to get notified when the merge is initiated and completed.
Click Save to save all the configurations you have made.
Run merge after saving all the settings.
Since bulk emails are scheduled and sent out, the best way to track successful and failed emails is by monitoring the mail merge progress using the View log feature. You can also share or download logs for your records, if required.
The following table shows the possible error cases that may interrupt the merge process.
Daily mail limit for your mail merge exceeded.
Document length exceeding 7 lakh characters won't be processed in mail merge.
The "To" address is found to be invalid.
Attachment failed and the mail merge operation is stopped. Please try again.
Failed to fetch the related list data.
General error caused due to internal server problem.
Failed to create attachment.
The email could not be sent. Please try again.
Mail hard bounce. Please check the recipient’s email address and try again.
Mail soft bounce.
Failed to create HTML.
Unable to download the attachment.
Failed to include the 'unique attachment'.
Permission denied for the selected folder.
Unable to execute the custom functions.
Run time exception due to code execution.
Function execution limit has exceeded.
Unable to send the merged document to the Web hook URL.
Unable to send email. Please try again.
Images count exceeded. Email images count exceeds the allowed limit of 60.
Attachment failed. An Error occurred when uploading the attachment.
Attachments size exceeded. Attachments size greater than allowed limit.
Mail sending was aborted. Your account has been flagged as spam.
Mail sending was aborted. Mail seems to have spam content.
Unconfirmed sender email. Sender email address not yet verified.
Email policy disabled. Email policy in Organization is disabled. Please contact your organization administrator.
Mail sending aborted. Invalid email address.
Mail sending aborted. The email domain is blacklisted/blocked.
Unauthorized From Address. Insufficient permission to send email from this address.
Invalid mail agent key. Please try again with valid one.
Mail sending was aborted. Invalid authorization token. Please try again with valid one.
Mail sending was aborted. Mandatory parameter is missing. Please check and try again.
Mail sending aborted. Sender domain is not verified yet.
Mail sending aborted. Sender account is inactive.
Unable to send mail. Character length exceeds allowed limits.
Mail sending aborted. Attachments count exceeds the allowed limit of 60.
Mail sending aborted. Recipient count exceeds the allowed limits.
Failure sending mail. Invalid file cache key. Contact support.
Unable to send mail, mandatory parameter values are invalid. Please check and try again.
Mail Merge Permission revoked. Permission to mail merge has been revoked. Contact admin.
Mail limit reached. You have reached the daily mail limit of 1000.
Record permission revoked. Access to records for mail merge has been revoked. Contact record owner/admin.
Organization Email blocked. Email has been blocked for this organization. Contact admin
Record Email opted-out. The record owner/admin opted out emails for the record.
DMARC verification failed. DMARC verification failed for 'From' address
Attachment upload failed. Internal Error in attaching document. Contact email@example.com
Invalid Email Address. Recipient email address is invalid.
Failure in sending email. Invalid / blocked recipients mail address present.
Internal error occurred. Error while sending email. Contact firstname.lastname@example.org
Mail sending failed. An Internal error occurred while processing images in Zoho CRM. Contact email@example.com
Mail sending aborted. Attachment name exceeds the allowed limit of 150 characters.
Unable to send email. Email body section should not be empty.
Invalid Email Address. The Recipient email address is invalid.
Mail sending Aborted. Total Recipient count limit exceeds 30 [Address includes To, CC and BCC ]
Mail sending Aborted. Sender Email needs to be verified. Click here to learn more.
Email policy disabled. Email policy in Organization is disabled. Please contact your organization administrator. Click here to learn more.
Invalid Sender Address. Sender email address is invalid.
Internal error occurred. Error while sending email. Contact support firstname.lastname@example.org.
Mail sending aborted. Attachment contains unsupported file format.
Mail sending aborted. Record details not available in Zoho People. Kindly check once.
Alphabets, Numbers and Special characters.
Allowed length = 255
|notes||Allowed characters = 1000|
Allowed characters = 255
|expiration_days||< 100 days|
|is_sequential||True / False|
|email_reminders||True / False|
|reminder_period||< 100 days
Allowed characters = 300
|Content||Allowed characters = 100000|
|Attachment||Maximum attachments allowed = 12|
Maximum email addresses allowed = 10 each in To, CC and BCC categories
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