Why do some images disappear after converting the document to docx or PDF?
Zoho Writer outlines four primary causes and remedies for missing images in exported documents:
Image Size Is Too Large
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If the inserted image exceeds 10 MB, it will not appear in the PDF export.
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Solution: Resize or compress the image so it's under 10 MB.
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Authenticated (Protected) Image Links
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Images that are embedded via external URLs requiring login—or otherwise access-controlled—won’t be included during conversion.
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Solution: Download the image to your local computer and insert it directly into the Writer document.
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Unsupported Image Formats (Base64 or WMF)
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Embedded images using Base64 encoding or the WMF format are incompatible and will be excluded from exports.
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Solution: Use widely supported formats like JPEG, JPG, or PNG.
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Oversized Floating Images
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Floating images that exceed the page width (too wide to fit) may fail to render in PDFs.
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Solution: Resize images so they fit within the page margins.
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