Why do some images disappear after converting the document to docx or PDF?

Why do some images disappear after converting the document to docx or PDF?

Zoho Writer outlines four primary causes and remedies for missing images in exported documents:

  1. Image Size Is Too Large

    • If the inserted image exceeds 10 MB, it will not appear in the PDF export.

    • Solution: Resize or compress the image so it's under 10 MB. 

    • Images that are embedded via external URLs requiring login—or otherwise access-controlled—won’t be included during conversion.

    • Solution: Download the image to your local computer and insert it directly into the Writer document. 

  2. Unsupported Image Formats (Base64 or WMF)

    • Embedded images using Base64 encoding or the WMF format are incompatible and will be excluded from exports.

    • Solution: Use widely supported formats like JPEG, JPG, or PNG

  3. Oversized Floating Images

    • Floating images that exceed the page width (too wide to fit) may fail to render in PDFs.

    • Solution: Resize images so they fit within the page margins.


If the issue still persists, please contact us at: support@zohowriter.com. If you're from EU region, write to: support@eu.zohowriter.com.

 




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