Getting started
Why are DKIM and CNAME verification mandatory?
DKIM is essential to authenticate your domain and inform the recipient server that your domain is trustworthy. This validation ensures that any email sent from your domain is treated as legitimate. Further, it helps protect your domain from spoofing ...
How to start sending out emails from ZeptoMail?
Once you finish your initial setup, you will have to first configure your DKIM and CNAME records. This will help us authenticate the domain you will be using to send out emails. Once you authenticate your domain, you can then choose the relevant ...
Why is my account still not reviewed?
We generally take 2 business days to review your account. Sometimes we need additional information from you that will help us verify your business identity and understand the nature of emails you are planning to send. In such cases, you will be shown ...
How can I review my account?
After you complete your onboarding process, you will encounter our customer validation form in the dashboard. Fill in and submit the form to us. You will receive an email intimation once your account is reviewed.
Can I immediately start sending out emails once I create my account?
Yes. Once you create your account, and verify your domain, you will be able to send 10,000 emails, with a cap of 100 emails per day. However, you will be able to purchase credits once we have reviewed your account.
Where can I view bounced emails?
You will be able to view the stats related to your bounced emails within your Zoho ZeptoMail account. The Processed emails section gives you details about every email you send. Any information related to email bounce will be shown along with the ...
Why should I use a separate domain for my transactional emails?
Transactional emails are required to be delivered almost instantly. One of the factors for good deliverability is sender reputation. Sender reputation is affected by clean domain IP practices. Hence, having a dedicated domain and IP for your ...
After configuring my domain with Zoho Mail once, should I verify my domain again for my ZeptoMail account?
Yes, Zoho Mail and ZeptoMail are two different services and hence require separate domain verification. Even if you're using the same domain, you will have to verify it in both services separately. This is done to ensure good deliverability of your ...
What are the prerequisites to create a Zoho ZeptoMail account?
All you need to create an account with Zoho ZeptoMail is a registered domain for your application or website. Refer this guide to get started with your ZeptoMail account.
I have configured my domain with Zoho Mail once, should I verify my domain again for my ZeptoMail account?
Yes, Zoho Mail and ZeptoMail are two different services and hence require separate domain verification. Even if you're using the same domain, you will have to verify it separately in both services. It is mandatory to verify your domain to ensure good ...

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