Account review pending | FAQ - Zoho ZeptoMail

Why is my account still not reviewed?

We generally take 2 business days to review your account.
Sometimes we need additional information from you that will help us verify your business identity and understand the nature of emails you are planning to send. In such cases, you will be shown additional questions in the dashboard, which you will have to fill up to get reviewed.

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                                                                                                              • Related Articles

                                                                                                              • Why is my ZeptoMail account still not reviewed?

                                                                                                                We generally take 2 business days to review your account. Sometimes we need additional information from you that will help us verify your business identity and understand the nature of emails you are planning to send. In such cases our presales team ...
                                                                                                              • Why should I use a separate domain for my transactional emails?

                                                                                                                Transactional emails are required to be delivered almost instantly. One of the factors for good deliverability is sender reputation. Sender reputation is affected by clean domain IP practices. Hence, having a dedicated domain and IP for your ...
                                                                                                              • Where can I view bounced emails?

                                                                                                                You will be able to view the stats related to your bounced emails within your Zoho ZeptoMail account. The Processed emails section gives you details about every email you send. Any information related to email bounce will be shown along with the ...
                                                                                                              • Can I immediately start sending out emails once I create my account?

                                                                                                                Yes. Once you create your account, and verify your domain, you will be able to send 10,000 emails, with a cap of 100 emails per day. However, you will be able to purchase credits once we have reviewed your account.
                                                                                                              • Can I send marketing emails / newsletter/ promotional emails with ZeptoMail?

                                                                                                                No. Zoho ZeptoMail is a dedicated platform for sending transactional only emails that are triggered by an event. We block the sending of bulk emails like marketing, promotional, and newsletters. Bulk emails are unsolicited in nature unlike ...
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