Why should I update my domain CNAME record ? | Zoho ZeptoMail

Why should I update my domain CNAME record with ZeptoMail details?

In order to receive your email bounces you need to setup a bounce address for your domains. For this, update your domain CNAME record with ZeptoMail details. 

To learn more about bounce address set up, visit here.

​Regarding specific queries related to CNAME records, existing users can drop an email to support@zeptomail.com. Others can drop your emails to presales@zeptomail.com.

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