There are several reasons for email-sending failures. The prominent ones are listed below:
- One or more mandatory fields - "subject", "from", "to", "cc", "bcc", "reply_to" were set as an Empty Value or Invalid Value.
- The email-sending domain is unverified.
- The Zoho CPaaS account is yet to be reviewed by us.
- The JSON used is malformed. Ensure the JSON is well-formatted.
- If you are using a template key or alias, ensure their values are correct.
- The generated send mail token is invalid.
- Invalid file cache key.
- Fields exceeding limits:
- reply_to <= 40
- to <= 340
- cc <= 100
- bcc <= 100
- Character limit (<=250) exceeded for the name field for any of these parameters - from, to, reply_to, cc, bcc.
- Subject field exceeding the character limit (<=500).
- Attachment filename exceeding the character limit (<=150).
- Attachment size exceeding the limit (<=15 MB).
- Number of attachments used exceeding their limit (<=60).
Refer to our help guide
here that lists the error codes and solution for each error.
If you are still facing difficulties with troubleshooting, write to support@zohocpaas.com with a screenshot of the error.