What data is collected from recipients to track click and open rates?
Using Zoho ZeptoMail, you can track open and click rates of transactional emails. Information such as Internet Protocol address, browser type, device type, and email client are collected from your recipients in order to track open and click rates.
Tracking can be enabled/ disabled at the send mail API level or in the Email Tracking tab within your Mail Agent.
Laws in certain regions or countries stipulate that their citizens' data can be collected, tracked, or processed only after due consent is obtained from the respective user.
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Do you allow email tracking for emails sent via SMTP?
Yes we allow click and open tracking for emails sent via SMTP. Before sending emails, you need to enable SMTP tracking within your Mail Agent to track your email open and click data. If you have further queries related to SMTP tracking, write to us ...Why should I use a separate domain for my transactional emails?
Transactional emails are required to be delivered almost instantly. One of the factors for good deliverability is sender reputation. Sender reputation is affected by clean domain IP practices. Hence, having a dedicated domain and IP for your ...Is there a sending limit/ hourly quota for email sending?
There is no hourly quota or sending limit for email sending. However, your account will be blocked if we don't abide by the terms and conditions. If you still have queries, drop an email to support@zeptomail.com and we will assist you further.Will I be able to pull email logs data using an API?
We will be including this feature soon. It will be updated on our Whats-New page. If you have further queries, write to us at support@zeptomail.com.For how many days will my email logs be stored in ZeptoMail servers?
ZeptoMail will store your email log details for a period of 60 days. To know more about email logs, refer to our help guide here. If you have further queries related to email logs, write to us at support@zeptomail.com.