Overview

What is Zia Skills?

Zia Skills is an AI driven platform to build a conversational assistant for your business applications that converse through voice or text. You can interact with any bots built on Zia Skills in conversational English - just like how you speak or text a fellow human being. All bots built on Zia Skills can accept inputs and respond in a textual format, while a bot embedded in a mobile app can additionally listen to your voice and talk back to you.

For understanding the intent of your message, Zia Skills is intact with its natural language understanding (NLU) ability, which comprehends your messages and respond conversationally.

Bots built on Zia Skills can be embedded into your application's front end for your app users to interact with it. Every bot can be configured with multiple conversational abilities or actions.

Each ability or action of a bot can be configured to perform any custom business logic, as per your application's requirement. This business logic can be developed in Deluge, Zoho's native online scripting language and can be hosted in Zoho's serverless environment. Alternatively, Zia Skills also allows you to develop business logic in any programming language of your choice, hosted in a public server and accessible to Zia Skills through a REST API.

Basic workflow of a bot

When an input message is received, Zia Skills understands the intent of the input message and compares it with sample sentences of pre-configured action using NLU. If the message does not appear to match with any of the actions, the bot would respond that it could not understand the message.

If an action is matched with the input message, bot would prompt details (if needed) to fulfill that ability in a conversational way. For instance, if you are trying to book an event, the bot may prompt questions to get the details like the name of the event, start time, end time and location. After getting the required details, it executes the business logic of the action and gives a reply message to the user.

Embedding a developed bot into your app

The developed bots need to be embedded into your application's front end (website or mobile app), for your application's users to use it. Zia Skills' Bot SDKs are available for Web, Android and iOS applications, which can be used to embed your bot into your application's front end, with minimal coding effort.

Usage Analytics of the bot

Zia Skills provides stats on the usage of your bots. Based on this data, you can improve your bot by adding missing functionalities or improving less used functionalities.

Development & Production Environments

In order to make changes on a deployed bot without affecting the existing usage, separate Development and Production environments are provided in Zia Skills. Any changes that you make will happen only in the Development environment by default and all changes can be tested thoroughly here. Once everything is ready, the changes can be deployed to the Production environment.

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
Offline Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Zoho Forms for Enterprise
Contact Forms	E-commerce
Lead Generation Forms	Healthcare
Wordpress Forms	Customer onboarding
No Code Forms	Construction
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal
Form Designer
Card Forms
Assign Forms
Translate Forms
Electronic Forms
Notification Emails for Forms
Holiday Forms
Form to PDF
Email Forms CRM Forms Embeddable Forms Drag and Drop form builder