FAQ - Bots

FAQ - Bots

  1. What are bots?

    Bots are the conversational assistants you build, to serve as the conversational interface of your application. Every bot can configured with a set of conversational abilities.

  2. Can I make changes to a deployed bot without affecting it?

    Yes. Whenever you make any changes to a bot in the development environment, those changes will be considered just as drafts, and those changes will not be available to the bot in the production environment unless deployed to production. So, you can make changes to a deployed bot without affecting it.

  3. Why aren't my changes reflected in the production bot?

    To make your changes reflected in the production bot, the bot has to be deployed to production on its every update.

  4. What will happen if I deactivate a bot?

    If you deactivate a bot and deploy it to production, then all the actions present under that bot will not be available for chat in production bot.

  5. Can I change the development platform of a bot from Deluge to Webhook at any time?

    Yes. You can interchange the Development Platform at anytime based on your needs. Make sure that you have developed and tested your business logic in the new development platform thoroughly to avoid any production issues.

  6. What will happen if the user input is not understood?

    If the user input is not understood by the bot, then it would respond to the user with a "Sorry, I can't understand " message by default.

  7. Can I make a bot to override the default message given when a user message is not understood?

    Yes. Using the Fallback function, you can customize the default message given by the bot when a user message is not understood.

  8. Where do I find about the usage of my bot?

    In the bot's details page, under the USAGE STATS tab, you can view the entire information about the usage of your bot.


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