An overview of Zia's Integration with OpenAI

An overview of Zia's Integration with OpenAI

Artificial Intelligence (AI) has helped our workforce evolve in a way that's making businesses function seamlessly. Repetitive tasks have been taken over by AI, and decision-making has become stronger based on the learnings obtained from huge volumes of data.
 
OpenAI is an AI research and deployment company whose mission is to ensure that artificial general intelligence benefits all of humanity. In the past few years, they've been developing a technology that has the capacity to help humans and machines co-exist. You can teach the AI a whole lot of things, and then it can predict what happens next.

Zoho's AI-powered assistant, Zia, has recently added generative AI capabilities via OpenAI. This means Zia can now perform tasks like content creation, image suggestions, ticket answering, and much more. You can use Zia as your brainstorming partner and integrate her into your everyday business activities.
 
Zia's integration with OpenAI is currently available for a handful of apps in Zoho's suite of business products. These applications are used in various domains like Sales, Marketing, Customer Support, Email & Collaboration, and Security & IT Management.
Zia's integration with OpenAI is available on the following Zoho products: CRM, SalesIQ, Social, Mail, LandingPage, Desk, Cliq, Notebook, Assist, Meeting, DataPrep, Analytics, and Site24x7.

Capabilities of Zia's integration with OpenAI

  1. Create different forms of content like images and text
  2. Identify the tone and sentiment involved in the content 
  3. Rephrase and simplify content
  4. Improvise and rephrase emails and draft email templates

How to access Zia's OpenAI capabilities

We're currently supporting a BYOK (Bring Your Own Key) model for you to access Zia's Integration with OpenAI. This approach can provide users with more control over their data. If you have an OpenAI account, you can generate your own secret key on the OpenAI platform. You can use this key within your Zoho account to gain access to this integration in individual products.
 
Zia is still scaling and trying to do better things for you by the day so that people can work together harmoniously in a business setup.

Data sharing and privacy 

The OpenAI platform may collect some of your data from interactions to improve its functionality and user experience. The type of data that's collected depends on the service or platform you're using and will abide by Open AI's Terms of Use. The user's consent is received through a form before any of this data is shared to the platform.
 
The data collected through the API won't be used by the OpenAI platform to train the AI models. If you wish to share your data for training purposes explicitly, you can opt-in for it. OpenAI will only use the data you share to improve the suggestions and input provided to you individually, and won't use it to improve the overall performance of the AI. These data sharing policies will be followed for all the products throughout Zoho.
 
The BYOK (Bring your own key) model also provides users with the advantage of bringing their own keys rather than relying on the service provider's keys. This provides users with more control over their data. You know your data is secure and have full transparency about this. Privacy protection is an integral part of Zoho's mission, so we strive to strike a balance between user privacy, autonomy, and the generative AI's capabilities by following Zoho's privacy notice.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace
      Start your free trial

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                                


                            





                          Manage your brands on social media
                          Access Zoho Social





                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Features

                                      Form Templates

                                      Customers

                                      Mobile Forms

                                      Pricing

                                      Integrations

                                      Blogs

                                      Ebooks

                                      Tips & Tricks

                                      Community

                                      Terms of Use

                                      Secure your business
                                      communication with Zoho Mail
                                      Get started


                                      Mail on the move with
                                      Zoho Mail mobile application
                                      Go Mobile

                                        Stay on top of your schedule
                                        at all times
                                        Get started


                                        Carry your calendar with you
                                        Anytime, anywhere
                                        Get started


                                          Latest Announcements


                                              Zoho Sign Resources

                                                What's new
                                                Help Guide
                                                Solutions Guide
                                                API
                                                Blogs
                                                FAQ's
                                                Legal Guide
                                                Forums
                                                Webinars

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now



                                                    Zoho SalesIQ Resources


                                                        Zoho TeamInbox Resources



                                                              Latest Feature Updates

                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now





                                                                            Setup Zoho Bigin in 30 Minitues
                                                                            Latest Feature Updates


                                                                                Latest Feature Updates



                                                                                          Wherever you are is as good as
                                                                                          your workplace
                                                                                          Workplace on mobile

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources