In-app Ratings in Zoho Apptics
Overview
In-app ratings allow you to prompt users with the 'Ratings and Review' pop-up. A user can rate your app and write reviews for the same. You can understand how users feel about your app from their reviews and improve your app's in-app experience.
Users can provide their feedback, request improvements, and share reviews which can influence other users to try your app.
There are two ways in which a user can rate your app in Apptics.
-
Static ratings
- The ratings received from users for your app via the app's settings.
-
Dynamic ratings
- The ratings received from the prompt asking the user to rate your app and write a review/feedback. It would be helpful to prompt users at appropriate times for ratings through their user experience.
NOTE: The rating/review request view is always displayed when your app is in development mode so that you can test the user interface and experience. However, the methods will not have any effect when you call it in an app distributed using Testflight (refer to
Apple's documentation
).
Configure In-app Ratings in Apptics Console
-
Navigate to Growth > In-app Ratings.
-
Select the Bundle id for which you want to configure the In-app Ratings.
-
Click Configure to start configuring the In-app Ratings.
-
Select the Bundle id and the app version.
- For iOS bundle id configuration, you also need to configure when the second and third prompts of the pop-up should be shown for the user.
NOTE: Apple's policy on ratings and reviews clearly states that you can prompt your iOS and macOS users only three times in 365 days.
- Set the dynamic criteria for the rate-us pop-up.
-
Choose Mode, i.e. Score Based or Hit Based.
Score-based rating configuration
In the score-based configuration, you set the total Goal score that a user should achieve and when it does, you show the rating pop-up.
You can achieve the total score by configuring the weightage score for each category i.e. Events, Screens, and Sessions. When the configuration is achieved, the weightage score is added.
Example: Let's assume that you are configuring score-based criteria using Events and Sessions and the total Goal score is configured as 80. For Events, the weightage score is 40 and for Sessions, it is 40. Now, if the user satisfies this criterion, the rating pop-up will be shown. Further, you can also add Anchor Points to this configuration.
An anchor point can be any particular event or screen which if satisfied, will trigger the rating pop-up and the configuration will be nullified.
Hit-based rating configuration
You can set the hit count for events, screens, and sessions in the console and add a relevant anchor point.
One criterion set is a combination of categories such as events, screens, and sessions. You have the option to satisfy multiple criteria set by using the OR option. Rate-us prompt will be shown if any one of the criteria set is satisfied.
-
Click on the Bin icon to delete the category from the criteria set.
-
Click Delete if you want to remove the entire criteria set.
NOTE: You can configure a maximum of five criteria for the pop-up.
-
Click Save.
-
A confirmation pop-up will be shown. Click Yes and save this configuration.
-
Once you save the configuration, you will be redirected to the In-app rating dashboard.
In-app Ratings dashboard
The in-app rating dashboard gives you a cumulative view of all the stats. You can view the static and dynamic rate-us stats, feedback source, and a cross-section of all the ratings from the App Store and Play Store with the total number of reviews.
-
You can view all the configurations that you have done in the Configurations list.
-
In the Status column, you can enable/disable the In-app Ratings for the individual app version.
-
Click on the Edit icon to change/update the existing configuration for the App version.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
In-app Ratings for Android apps
In-app Ratings module helps improve app rating by allowing you to customize the appropriate time for prompting users to rate your application. Refer to the user guide to configure in-app ratings in the Apptics web console. Add the in-app ratings SDK ...Integrate Zoho Apptics with an Android apps
Prerequisites Android Studio Artic Fox and above. Target API level 19 (kitkat) or later. Android Gradle plugin at least 7.0.0-beta04. DataBinding should be enabled in your project. Use Google's Androidx library instead of standard or support library. ...In-app Feedback in Zoho Apptics
Overview Using In-app Feedback, you can get your users to share their feedback, report bugs, and ask for help from within the app by shaking their smart devices. Reporting Bugs: Apptics' In-app Feedback allows users to take screenshots of the issues ...In-app Ratings for Flutter apps
In-app Ratings module helps improve app rating by allowing you to customize the appropriate location and time for prompting users to rate your application. Refer to this user guide to configure in-app ratings in the Apptics web console. Add the ...In-app Updates in Zoho Apptics
Overview In-app updates help you configure update alerts for your users and ensure your app is regularly updated on their devices. It allows your users to gain more control over their app updates and let them try out new features as and when they are ...
New to Zoho LandingPage?
Zoho LandingPage Resources