In-app Feedback in Zoho Apptics
Overview
Using In-app Feedback, you can get your users to share their feedback, report bugs, and ask for help from within the app by shaking their smart devices.
Reporting Bugs: Apptics' In-app Feedback allows users to take screenshots of the issues and report any bugs. They can annotate the screenshot to pinpoint the issues and mask any sensitive/PII information.
Sharing Feedback: Your app users can share their feedback from within the app by shaking their smart devices. They also have an option to share their feedback with their email Id or anonymously.
Help Me: Your app users can ask for any support/help from you by shaking their smart devices.
- Navigate to Quality > In-app Feedback.
- You can view all the Feedback that you have received for your app.
- The feedback timeline shows the total number of feedback received and the number of feedback received across platforms, i.e. Google, Apple, and Microsoft for the selected date range.
- All the In-app Feedback received is run through Sentiment Analysis and the results are segregated based on each platform. The received In-app Feedback is then categorized as Positive, Neutral, and Negative feedback.
- At the bottom of the page, the feedback list shows all the individual Feedback received along with details such as the sentiment behind the feedback, the feedback message, app, and OS versions, device type, the date on which the feedback was received, and any comments.
- If you have already enabled Zoho Projects and Zoho Desk integration, there will be two more columns that will let you Assign the feedback received as Bug/Task in Zoho Projects and create and view tickets in Zoho Desk.
- Click on the individual feedback in the feedback list to get details about the individual feedback. Get details such as the app version, OS Version, device ID, device model, SDK Version, battery status, network type and strength, device orientation, and the space available in the device.
- You can also check the Traces of Events, API calls, and Screens during which the feedback was given.
- The events trace provides you with a list of all the events that happened while the feedback was given.
- The API Calls trace provides you with a list of all the API Calls that were triggered while the feedback was given.
- The screens trace provides you with a list of all the screens that were visited before the feedback was given.
- Click on PII is available to get the user ID and click on the attachments available to view any attachments received along with the feedback.
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