Zendesk integration with Zoho Apptics

Zendesk integration in Zoho Apptics

Overview

Zendesk integration helps you streamline customer support activities effectively. You can assign any feedback, bug, help, or report that you receive in Apptics as a support ticket and access detailed reports in your Zendesk workspace.

You need to create a Zendesk workspace for your organization before you configure the Zendesk Integration. You can start configuring the integration once you create your Zendesk workspace.

Integrating Zendesk workspace with Apptics

  1. Navigate to Project Settings > Integrations and click on Zendesk.

  1. Click on Configure and you will see the configuration pop-up.

  1. Provide the Zendesk Subdomain that you want to integrate and click Integrate.
  2. You will get redirected to the Zendesk portal for authentication. Provide your sign-in credentials, i.e., email, password, and sign in.

  1. Once the verification is done, your Zendesk workspace will be integrated.

Configuring Zendesk integration in Apptics

  1. Choose the application ID for which you want to configure the Zendesk integration.
  2. Choose the subdomain and the type of support tickets you want to assign using this integration i.e., Bug, Feedback, Help, and Report.

  1. Click Save and you have successfully configured Zendesk integration.

Managing support tickets

  1. Navigate to Quality > In-app Feedback and scroll down to the Feedback list at the bottom of the page.
Note: In case you have not enabled the integration for the module:
  1. Click on Integrate button above the Unique Issues list to configure the same. A pop-up will appear.
  2. Click on the Zendesk and that will redirect you to the Zendesk integration page where you can do the configurations.
  1. Once the integration is enabled for the module you can see the option to Assign. Click on Assign and a pop-up will appear.
  2. Click on View to assign tickets and a pop-up will appear. (You can see the View option only after you enable Zendesk integration. Before that it will show as 'Not Integrated'.) <Need to add screenshot after UI is done>
  3. Choose the appropriate fields, i.e., the ticket assignee, status, priority, and classification to assign the ticket from the Apptics console. 
  4. Click on Open Zendesk to view and assign support tickets directly from your Zendesk Portal.
Note: Only the portal admin, the project manager, and the development lead can configure Zendesk integration in Apptics.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Zoho Projects integration in Zoho Apptics

                                                                                                                          Overview Zoho Projects integration helps you carry out your day-to-day tasks effectively. You can assign any crashes, non-fatal, in-app feedback, or store reviews that you receive for the app as bugs and track their progress. You will be able to do ...
                                                                                                                        • Getting started with Zoho Apptics

                                                                                                                          Getting Started Welcome to Zoho Apptics! The right place for your apps. Zoho Apptics is the privacy-friendly product analytics solution that provides you with in-app usage, engagement, performance, and growth monitoring for your mobile and web apps– ...
                                                                                                                        • Zoho Cliq integration in Zoho Apptics

                                                                                                                          Overview Zoho Cliq integration offers real-time notifications for crashes, non-fatal, in-app feedback, and store reviews that you receive for your app. You can do the configuration once you create an account in Zoho Cliq for your organization. You ...
                                                                                                                        • Zoho Desk integration in Zoho Apptics

                                                                                                                          Overview Zoho Desk integration with Apptics enables you to manage any feedback received from the app as a support ticket. You can assign any feedback, bug, help, or issues that the app receives as a support ticket. All you need is a setup in Zoho ...
                                                                                                                        • Slack integration in Zoho Apptics

                                                                                                                          Overview Slack integration offers real time notifications for crashes, non-fatal, in-app feedback, or store reviews that you receive for your app. You can do the configuration once you create an account in Slack for your organization. You can create ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources