Specifications and limitations of Cliq
System Requirements
Browsers
- Users are encouraged to use the latest versions of popular browsers such as Google Chrome, Opera, Mozilla Firefox, Safari, Ulaa Browser and Microsoft Edge.
- To ensure the smooth operation of calls and meetings, it is recommended to keep your browser updated to the latest version available.
- All the features related to calls and meetings will be functional in the following versions.
Browser | Direct calls | Meetings |
Chrome | 72 and above | 72 and above |
Firefox | 52 and above | 52 and above |
Opera
| 51 ( latest suggested ) | 51 ( latest suggested ) |
Microsoft Edge
| 12 (Version 79 - they moved to chromium)
| 12 (Version 79 - they moved to chromium)
|
Safari | 10.1.2 (11.1.2 and above suggested ) | 13 and above |
Ulaa Browser | all versions | all versions |
Operating System
PC/Laptops
| OS | Supported Version |
| Windows | - Windows 10 and above for Zoho Cliq app version 1.7.0 and above - Windows 7, 8 and 8.1 for Zoho Cliq app version upto 1.6.3 If you have a windows 8.1 or earlier versions, refer this. |
| MacOS | 10.13 and above |
| Linux | Ubuntu 18.04 and above Fedora 32 and above |
Mobile Devices
Zoho Cliq Rooms and Zoho Cliq Home app in Android TV
Data centers
Languages supported in Zoho Cliq
Web and desktop app
- English( en )
- Bengali( bn )
- German( de )
- Greek( el )
- Spanish( es )
- French( fr)
- Hindi( hi )
- Indonesian( id )
- Italian( it )
- Japanese( ja )
- Korean( ko )
- Malay( ms )
- Marathi( mr )
- Dutch( nl )
- Portuguese( pt )
- Russian( ru )
- Tamil( ta )
- Telugu( te )
- Thai( th )
- Turkish( tr )
- Vietnamese( vi )
- Chinese( zh )
Mobile and iPad app
- Portuguese( pt )
- Turkish( tr )
- Vietnamese( vi )
- Chinese( zh )
- Japanese( ja )
- Hindi( hi )
- French( fr)
- Russian( ru )
- Dutch( nl )
- Italian( it )
- Spanish( es )
- Greek( el )
- German( de )
- English( en )
Limitations
- Specifications and features mentioned varies depending on the various pricing plans in Zoho Cliq. This document mentions the specifications and limitations of the enterprise plan.
- Third-party integrations can be done by using pre-built apps from the Zoho Cliq marketplace and users can build their own integration using the developer platform
- We prioritize the development of web-based applications as our primary focus. Following this, we build the features in the mobile application. Hence, some features that are available in the web version might not be available in the mobile version.
- API limitations
Organization
Users
Number of admins in an organization | 1000 |
| Number of users in an organization | 100,000 |
| Number of guest users in an organization | 10,000 |
Note: To know the limitations in usage of the different users in Zoho Cliq, refer the following doc.Teams
Number of teams allowed for an org | 1000 |
Number of teams a user can create | 1000 |
Number of teams a user can be a member of | 100
|
Number of users allowed in a team | Unlimited |
Number of admins allowed in a team | 1000 |
Department
| Number of departments a user can create in an organization | 5,000 |
| Number of members allowed in a department | 5,000 |
Designation
| Number of designations an org can have | 100 |
| Number of members for a designation | 10,000 |
Roles
| Number of roles in an organization | 100 |
Live Media
Prerequisite
2. Built-in/plugged-in/wireless speakers and microphone
3. Web camera if video is required
Audio/ Video calls
| Bandwith for audio calls | 5 KBps | 40 Kbps |
| Bandwith for video calls | 120 KBps | 960 Mbps |
| Number of calls made in an organization | Unlimited |
| Time limit for a call when recording is disabled | No limit |
| Time limit for a call when recording is enabled | 24 hours |
Screenshare
| Bandwith for audio/video calls | 120 KBps | 960 Mbps |
| Bandwith for meetings | 120 KBps | 960 Mbps |
Live events
| Number of event brochures you can upload | 5 |
| Supported format types of the brochures | png, jpg, and jpeg |
| Specifications for the fillers |
|
| Number of fillers allowed | 5 |
| Number of live events in an organization | Unlimited |
| The time limit of a live event | 24 hours |
| The number of active participants | 1000 |
| The number of viewers | 10000 |
| Number of users that can go live (producers, co producer, presenters) | 7 |
| Number of producers | 1 (the user who started the live event) |
| Number of co producers | 100 |
| Number of presenters | 100 |
Audio/Video meetings
| Bandwith for audio meeting | 5 KBps | 40Kbps |
| Bandwith for video meeting | 40 KBps | 320 Kbps |
| Number of meetings in an organization | Unlimited |
| Number of simultaneous meetings in an organization | Unlimited |
| The time limit of a meeting | 24 hours |
| Number of viewers when a meeting is live streamed | 10000 |
| Number of active participants in a meeting | 1000 |
| Number of shareable links for a recording | 10 |
Whiteboard
| Number of whiteboards created in a meeting | 1 |
| Number of editors on a whiteboard | 20 |
| Number of users who can view whiteboard at a time | 100 |
| User can import a whiteboard in a call/meeting | No |
Presentation
| Format of the presentation | zslides, ppt, pps, odp, sxi, pptx, ppsx |
Conversations
Chats
| Number of participants in a group chat (Depends on the plan of the user creating the group chat) | Free plan: 100 Paid plans: 500 |
| Number of group chats in an organization | Unlimited |
Channels
Channel names should not start with | , @, #, $, %, ^, &, *, (, ), [, ], {, }, \, |, =, /, ;, :, ', ", <, >, ?, ,, ., ~, ` |
| Types of Channels | Organization, Team, Personal and External channel |
| Number of channels for the entire organization | 10,000 *100k(includes archived channels) |
| Number of channels for a team | 10,000 |
| Number of admins in a channel | 100 |
| Number of moderators in a channel | 100 |
| Number of users in a channel | 10,000 |
| Number of channels that can be pinned | 100 |
| Number of threads in a channel | Unlimited |
| Number of followers of a thread | Participants in a channel |
Messages
Types of messages a user can send | Text, voice, video, screen record, and emojis |
Size of a message | 4000 characters |
Maximum duration for a recorded message (voice/video/screen record) | 15 mins |
Size of a voice message | 14 MB |
Size of a video message | 260 MB |
Size of a screen record message | 260 MB |
Number of reactions to a message | 100 |
Number of reactions a user can use to react to a message | 100 |
Number of times a user can edit a message | 10 |
Number of messages a user can delete at a time | 5 |
Time limit to edit a message | 730 days *Admin can configure it to 1 min - 730 days in the admin panel |
Time limit to delete a message | 730 days *Admin can configure it to 1 min - 730 days in the admin panel |
Number of messages that can be forwarded at a time | 25 |
Number of messages that can be scheduled by a user per chat | 25 |
Languages supported for message translation | Below is the list of 75 languages that Zoho Cliq supports message translation for : English, German, Spanish, Russian, Chinese, Italian, Portuguese, French, Japanese, Romanian, Arabic, Polish, Swedish, Hungarian, Czech, Dutch, Hindi, Tamil, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu , Oriya, Croatian, Ukrainian, Persian, Urdu, Hebrew, Armenian, Georgian, Catalan, Danish, Finnish, Estonian, Greek, Serbian, Chinese (Traditional), Chinese (Simplified), Korean, Belarusian, Bulgarian, Latvian, Lithuanian, Slovak , Slovenian, Macedonian, Indonesian, Malay, Filipino, Tagalog, Afrikaans, Albanian, Azerbaijani, Basque, Esperanto, Galician, Icelandic, Irish, Khmer, Lao, Maltese, Norwegian, Thai, Turkish, Vietnamese, Yiddish, Sinhala, Malagasy, Swahili, Sundanese. |
Languages supported for spelling check in writing assistant
| For spelling check, Zoho Cliq supports 84 languages listed below: Afrikaans, Amharic, Arabic, Armenian, Azerbaijani, Bulgarian, Bengali, Catalan, Croatian, Czech, Danish, Dutch, English (US), English (AU), English (CA), English (NZ), English (UK), English (ZA), Estonian, Faroese, Farsi, Fijian, French, Frisian, Galician, German (DE), German (AT), German (CH), Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Icelandic, Italian, Korean, Latin, Latvian, Lithuanian, Maori, Malay, Malayalam, Marathi, Mongolian, Nepali, NorwegianBokmal, NorwegianNynorsk, NorthernSotho, Occitan, Oriya, Polish, Portuguese (PT), Portuguese (BR), Punjabi, Quechua, Romanian, Russian, Scottish Gaelic, Serbian, Slovak, Slovenian, Spanish (ES), Spanish (CL), Spanish (CO), Spanish (EC), Spanish (MX), Spanish (NI), Spanish (PE), Spanish (PR), Spanish (UY), Swedish, Swahili, Tamil, Tswana, Tsonga, Turkish, Ukrainian, Uzbek, Venda, Vietnamese, Xhosa, Zulu |
Languages supported for grammar check in writing assistant | English, Spanish, and French |
Languages supported for tone detection | English |
Number of messages a user can star | Unlimited |
Time duration of the messages that will be displayed in the @mentions list
| Last 30 days |
Branches and Smart rooms
| Number of branches admin can add | Unlimited |
| Number of rooms in a branch an admin can add | Unlimited |
| Number of devices admin can add to a room | 1 |
| Number of devices admin can add for an org | Based on pricing plan: Professional - 100 Enterprise - 10000 |
Pin folders and messages
| Number of folders that can be pinned | 100 |
| Number of chats that can be pinned in a folder | 100 |
| Number of messages that can be pinned in a chat or a channel | 25 |
Modules in the Sidebar
| Default modules | Unlimited |
| Number of modules displayed in the sidebar | Depends on the screen size |
| Total number of modules in the sidebar | 100 |
User fields
| Number of default user fields | 15 |
| Number of custom user fields apart from default user fields | 10 |
| Types of user fields | Text, numeric, drop-down, date picker and URL |
Emojis and stickers
| Number of emojis/stickers per organization (Free user) | 50 (Custom emojis/Stickers will not be available) |
| Number of emojis/stickers per organization (Paid user) | 5,000 (Organization) & 100 (Custom emojis/Stickers per user) |
Reminders
| Character limit for a reminder | 512 characters |
| Number of reminders per user | Unlimited |
| Number of chats a reminder can be set for | 1 |
| Number of users a reminder can be set for | 10 |
Search
| Number of messages a user can search (Free user) | recent 10,000 messages |
| Number of messages a user can search (Paid user) | Unlimited |
Platform
Component | Free plan | Standard | Professional | Enterprise |
Slash Commands | 100 | 100 | 1000 | 5000 |
Message actions | 100 | 100 | 1000 | 5000 |
Functions | 100 | 100 | 1000 | 10000 |
Schedulers | 50 | 50 | 100 | 1000 |
Widgets | 25 | 100 | 100 | 2500 |
Databases (per database) | 50 | 50 | 100 | 1000 |
Databases records | 1000 | 1000 | 10000 | 10000 |
Bots | 100 | 100 | 250 | 1000 |
Sandbox extensions | 10 | 10 | 100 | 500 |
Marketplace extensions | 10 | 10 | 100 | 500 |
File and Media storage
| Size limit for an attachment with storage | 1GB |
| Number of files that can be attached at a time | Unlimited |
| Size limit of a file that can be shared without storage | Unlimited |
| File formats supported for preview | "docx", "doc", "sxc", "xlsx", "xls", xlsb", "xlsm", "csv", "tsv", "ppt", "pptx", "xml", "rtf", "pdf", "txt" and other files with "text/plain" MimeType |
Data Administration
Export
| Resources to export data from | Users, Roles, Teams, Departments, Designations |
| Shared data to export data of | Messages, Reminders, Starred messages |
| File format of the export | JSON, XML, PDF |
eDiscovery
| Number of policies an admin can create | 1000 |
| Duration of the retention period | By default the data is kept forever, but you can specify the retention period for data cleanup.The minimum retention period allowed is 90 days. Data will be deleted seven days after the retention date expires. |
| Number of investigations an admin can create | 1000 |
| Number of holds per investigation | 100 |
IP restrictions
| Number of IP restrictions in an organization | 150 |
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