Specifications and limitations of Cliq

Specifications and limitations of Cliq

This article will give you an overview of all the requirements, specifications, and limitations while using Zoho Cliq.

System Requirements 

Browsers 

Zoho Cliq offers full support for various web browsers, ensuring seamless functionality. However, for optimal performance during calls and meetings, please note specific requirements for the browser version:
  • Users are encouraged to use the latest versions of popular browsers such as Ulaa Browser, Google Chrome, Opera, Mozilla Firefox, Safari, and Microsoft Edge.
  • To ensure the smooth operation of calls and meetings, it is recommended to keep your browser updated to the latest version available.
  • All the features related to calls and meetings will be functional in the following versions.

 

Browser

Direct calls

Meetings

Ulaa Browser
all versions
all versions

Chrome

72 and above

72 and above

Firefox

52 and above

52 and above

Opera

 

51 ( latest suggested )

51 ( latest suggested )

Microsoft Edge

 

12 (Version 79 - they moved to chromium)

 

12 (Version 79 - they moved to chromium)

 

Safari

10.1.2 (11.1.2 and above suggested )

13 and above


Operating System 

PC/Laptops

The Zoho Cliq's desktop app is available for the following OS:
 
OSSupported Version
Windows- Windows 10 and above for Zoho Cliq app version 1.7.0 and above
- Windows 7, 8 and 8.1 for Zoho Cliq app version upto 1.6.3
If you have a windows 8.1 or earlier versions, refer this.
MacOS10.13 and above
LinuxUbuntu 18.04 and above
Fedora 32 and above
Note: No other operating systems are supported as of now.

Mobile Devices

The Zoho Cliq's mobile app is supported in the Android (version 5.1 and above) OS and iOS (version 14 and above).
 

Zoho Cliq Rooms and Zoho Cliq Home app  in Android TV

The Zoho Cliq Rooms and Zoho Cliq Home app requires a minimum Android 7 OS version support. Tested Mic/Camera devices are provided in the following link.

Data centers 

Zoho Cliq is available across multiple data centers near your location. For specific details regarding the data center locations and the regions they service, you can easily check out the following link.

URL Suffix

Data Center

Region / Country

Example

.com

US

United States

cliq.zoho.com

.eu

EU

European Union

cliq.zoho.eu

.com.cn

CN

China

cliq.zoho.cn

.in

IN

India

cliq.zoho.in

.com.au

AU

Australia

cliq.zoho.au

.jp

JP

Japan

cliq.zoho.jp

.uk

UK

United Kingdom

cliq.zoho.uk

.ca

CA

Canada

cliq.zohocloud.ca

.sa

SA

Saudi Arabia

cliq.zoho.sa

Languages supported in Zoho Cliq 

Below is the list of languages supported in Zoho Cliq:

Web and desktop app 

  1. English( en )
  1. Bengali( bn )
  1. German( de )
  1. Greek( el )
  1. Spanish( es )
  1. French( fr)
  1. Hindi( hi )
  1. Indonesian( id )
  1. Italian( it )  
  1. Japanese( ja )
  1. Korean( ko )
  1. Malay( ms )
  1. Marathi( mr )
  1. Dutch( nl )
  1. Portuguese( pt )
  1. Russian( ru )
  1. Tamil( ta )
  1. Telugu( te )
  1. Thai( th )
  1. Turkish( tr )
  1. Vietnamese( vi )
  1. Chinese( zh )    

 Mobile and iPad app 

  1. Portuguese( pt )
  1. Turkish( tr )
  1. Vietnamese( vi )
  1. Chinese( zh )
  1. Japanese( ja )
  1. Hindi( hi )
  1. French( fr)
  1. Russian( ru )
  1. Dutch( nl )
  1. Italian( it )
  1. Spanish( es )
  1. Greek( el )
  1. German( de )
  1. English( en )

 Limitations 

  • Specifications and features mentioned varies depending on the various pricing plans in Zoho Cliq. This document mentions the specifications and limitations of the enterprise plan.
  • Third-party integrations can be done by using pre-built apps from the Zoho Cliq marketplace and users can build their own integration using the developer platform
  • We prioritize the development of web-based applications as our primary focus. Following this, we build the features in the mobile application. Hence, some features that are available in the web version might not be available in the mobile version.
  • API limitations

Organization 

Every organization has different types of users, classified under teams, departments, designation and roles.

Users

 Number of admins in an organization
1000
 Number of users in an organization
100,000
 Number of guest users in an organization
10,000
 
NotesNote: To know the limitations in usage of the different users in Zoho Cliq, refer the following doc.

Teams

Number of teams allowed for an org

1000

Number of teams a user can create

1000

Number of teams a user can be a member of

      100

 

Number of users allowed in a team

Unlimited

Number of admins allowed in a team

1000

 

Department

 Number of departments a user can create in an organization
5,000
 Number of members allowed in a department
5,000
 

Designation  

 Number of designations an org can have
100
 Number of members for a designation
10,000
 

Roles 

 Number of roles in an organization
100
 

Live Media 

Prerequisite

1. Desktop/laptop/mobile with compatible OS
2. Built-in/plugged-in/wireless speakers and microphone
3. Web camera if video is required
 

 Audio/ Video calls  

Bandwith for audio calls
5 KBps | 40 Kbps
Bandwith for video calls
120 KBps | 960 Mbps
Number of calls made in an organization
Unlimited
Time limit for a call when recording is disabled
No limit
Time limit for a call when recording is enabled
24 hours

Screenshare 

Bandwith for audio/video calls
120 KBps | 960 Mbps
Bandwith for meetings
120 KBps | 960 Mbps

Live events 

Number of event brochures you can upload
5
Supported format types of the brochures
png, jpg, and jpeg
Specifications for the fillers
  • Image format :
    jpg, and jpeg.
  • Video format:
    mp4 with h264 video and aac audio codec, and webm with vp8 video and opus audio codec
  • Resolution: 1920x1080
  • Video fps: 30
  • Audio channels count - 2(mono, stereo)
Number of fillers allowed
5
Number of live events in an organization
Unlimited
The time limit of a live event
24 hours
The number of active participants
1000
The number of viewers
10000
Number of users that can go live (producers, co producer, presenters)
7
Number of producers
1 (the user who started the live event)
Number of co producers
100
Number of presenters
100
 

Audio/Video meetings 

Bandwith for audio meeting
5 KBps | 40Kbps
Bandwith for video meeting
40 KBps | 320 Kbps
Number of meetings in an organization
Unlimited
Number of simultaneous meetings in an organization
Unlimited
The time limit of a meeting
24 hours
Number of viewers when a meeting is live streamed
10000
Number of active participants in a meeting
1000
Number of shareable links for a recording
10

Maximum number of speakers

100

Maximum number of co-hosts

100

Whiteboard 

Number of whiteboards created in a meeting
1
Number of editors on a whiteboard
20
Number of users who can view the whiteboard at a time
100
The user can import a whiteboard in a call/meeting
No
 

Presentation 

Format of the presentation
zslides, ppt, pps, odp, sxi, pptx, ppsx
 

Conversations 

Chats 

Number of participants in a group chat (Depends on the plan of the user creating the group chat)
Free plan: 100
Paid plans: 500
 
Number of group chats in an organization
Unlimited
 

Channels 

Channel names should not start with
 
, @, #, $, %, ^, &, *, (, ), [, ], {, }, \, |, =, /, ;, :, ', ", <, >, ?, ,, ., ~, `
Types of Channels
Organization, Team, Personal and External channel
Number of channels for the entire organization
10,000
*100k(includes archived channels)
Number of channels for a team
10,000
Number of admins in a channel
100
Number of moderators in a channel
100
Number of users in a channel
20,000
Number of channels that can be pinned
100
Number of threads in a channel
Unlimited
Number of followers of a thread
Participants in a channel

Messages

Types of messages a user can send

Text, voice, video, screen record, and emojis

Size of a message

4000 characters

Maximum duration for a recorded message (voice/video/screen record)

15 mins

Size of a voice message

14 MB

Size of a video message

260 MB

Size of a screen record message

260 MB

Number of reactions to a message

100

Number of reactions a user can use to react to a message

100

Number of times a user can edit a message

10

Number of messages a user can delete at a time

5

Time limit to edit a message

730 days

*Admin can configure it to 1 min - 730 days in the admin panel

Time limit to delete a message

730 days

*Admin can configure it to 1 min - 730 days in the admin panel

Number of messages that can be forwarded at a time

25

Number of messages that can be scheduled by a user per chat

25

Languages supported for message translation

Below is the list of 75 languages that Zoho Cliq supports message translation for :

English, German, Spanish, Russian, Chinese, Italian, Portuguese, French, Japanese, Romanian, Arabic, Polish, Swedish, Hungarian, Czech, Dutch, Hindi, Tamil, Assamese, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Telugu , Oriya, Croatian, Ukrainian, Persian, Urdu, Hebrew, Armenian, Georgian, Catalan, Danish, Finnish, Estonian, Greek, Serbian, Chinese (Traditional), Chinese (Simplified), Korean,   Belarusian, Bulgarian, Latvian, Lithuanian, Slovak , Slovenian, Macedonian, Indonesian, Malay, Filipino, Tagalog, Afrikaans, Albanian, Azerbaijani, Basque, Esperanto, Galician, Icelandic, Irish, Khmer, Lao, Maltese, Norwegian, Thai, Turkish, Vietnamese, Yiddish, Sinhala, Malagasy, Swahili, Sundanese.

Languages supported for spelling check in writing assistant

 

For spelling check, Zoho Cliq supports 84 languages listed below:

Afrikaans, Amharic, Arabic, Armenian, Azerbaijani, Bulgarian, Bengali, Catalan, Croatian, Czech, Danish, Dutch, English (US), English (AU), English (CA), English (NZ), English (UK), English (ZA), Estonian, Faroese, Farsi, Fijian, French, Frisian, Galician, German (DE), German (AT), German (CH), Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Icelandic, Italian, Korean, Latin, Latvian, Lithuanian, Maori, Malay, Malayalam, Marathi, Mongolian, Nepali, NorwegianBokmal, NorwegianNynorsk, NorthernSotho, Occitan, Oriya, Polish, Portuguese (PT), Portuguese (BR), Punjabi, Quechua, Romanian, Russian, Scottish Gaelic, Serbian, Slovak, Slovenian, Spanish (ES), Spanish (CL), Spanish (CO), Spanish (EC), Spanish (MX), Spanish (NI), Spanish (PE), Spanish (PR), Spanish (UY), Swedish, Swahili, Tamil, Tswana, Tsonga, Turkish, Ukrainian, Uzbek, Venda, Vietnamese, Xhosa, Zulu

Languages supported for grammar check in writing assistant

English, Spanish, and French

Languages supported for tone detection

English

Number of messages a user can star

Unlimited

Time duration of the messages that will be displayed in the @mentions list

 

Last 30 days

Branches and Smart rooms

Number of branches admin can add
Unlimited
Number of rooms in a branch an admin can add
Unlimited
Number of devices admin can add to a room
1
Number of devices admin can add for an org
Based on pricing plan:
Professional - 100
Enterprise - 10000

Pin folders and messages 

Number of folders that can be pinned
50
Number of chats that can be pinned in a folder
100
Number of messages that can be pinned in a chat or a channel
25

Modules in the Sidebar

Default modules
Unlimited
Number of modules displayed in the sidebar
Depends on the screen size
Total number of modules in the sidebar
100
 

User fields 

Number of default user fields
15
Number of custom user fields apart from default user fields
10
Types of user fields
Text, numeric, drop-down, date picker and URL

Emojis and stickers 

Number of emojis/stickers per organization (Free user)
50 (Custom emojis/Stickers will not be available)
Number of emojis/stickers per organization (Paid user)
5,000 (Organization) & 100 (Custom emojis/Stickers per user)
  

Reminders   

 Character limit for a reminder
512 characters
 Number of reminders per user
 
Unlimited
 Number of chats a reminder can be set for
1
 Number of users a reminder can be set for
10
 
 Number of messages a user can search (Free user)
recent 10,000 messages
 Number of messages a user can search (Paid user)
Unlimited
  

Platform

The numbers presented are per organization
 
Component
Free plan
Standard
Professional
Enterprise
Slash Commands
100
100
1000
5000
Message actions
100
100
1000
5000
Functions
100
100
1000
10000
Schedulers
50
50
100
1000
Widgets
25
100
100
2500
Databases (per database)
50
50
100
1000
Databases records
1000
1000
10000
10000
Bots
100
100
250
1000
Sandbox extensions
10
10
100
500
Marketplace extensions
10
10
100
500
 

File and Media storage

 Size limit for an attachment with storage
1GB
 Number of files that can be attached at a time
Unlimited
 Size limit of a file that can be shared without storage
Unlimited
 File formats supported for preview"docx", "doc", "sxc", "xlsx", "xls", xlsb", "xlsm", "csv", "tsv", "ppt", "pptx", "xml", "rtf", "pdf", "txt" and other files with "text/plain" MimeType
 

Data Administration

Export

Resources to export data from
Users, Roles, Teams, Departments, Designations
Shared data to export data of
Messages, Reminders, Starred messages
File format of the export
JSON, XML, PDF
 

eDiscovery

Number of policies an admin can create
1000
Duration of the retention periodBy default the data is kept forever, but you can specify the retention period for data cleanup.The minimum retention period allowed is 90 days. Data will be deleted seven days after the retention date expires.
Number of investigations an admin can create
1000
Number of holds per investigation
100
 
 

IP restrictions

 Number of IP restrictions  in an organization
150