1. Navigate to the admin panel, and under reports, select "Usage Reports."
   

As per your organization's Cliq subscription plan, the availability and scope of usage reports differ.

• Free plan: Usage reports are not supported.
• Standard plan: Users can access the Organization tab, which displays reports for up to 60 days.
• Professional plan: Users have access to the Organization tab, where they can view reports. Additionally, they can generate reports for custom date ranges.
• Enterprise plan: This plan offers the most comprehensive reporting capabilities. Users can access the Organization, Department, and Users tabs. Furthermore, users can generate custom date range reports and detailed usage reports.

Organization (available for standard, professional and enterprise plans) 

• Users
  You can see the count of the active users in a bar graph.
• Top active users
  You will be able to view the top active users based on the count of their activity. The list will display the user's name, the number of messages sent, calls and meetings made, and the channels and group chats created. By clicking "show all," you can view the entire list.
• Top active department
  You can view the top active departments based on each department's activity count. The list will be displayed with the department's name, the number of messages sent, the number of calls and meetings made, and the channels created. By clicking Show All, you will be able to view the entire list.
• Conversations
  Conversations are classified into messages, active channels, and new channels.
  Messages:
  You can view all the messages sent in the organization. The bar graph has different colors indicating different conversation types (channels, group chats, and direct messages).
  Active channels:
  You can view all the active channels. The bar graph represents different channel types with different colors.
  New channels:
  You can view all the new channels created. The bar graph represents different channel types created with different colors.
• Calls and meetings
  Calls and meetings are classified into direct calls, meetings, and live events.
  Direct calls:
  The direct calls (audio, video, and screen sharing) made by the organization users can be viewed here. The bar graph represents different direct call types with different colors.
  Meetings:
  You can view all the meetings (audio and video) initiated by the org users here. The bar graph represents different meeting types with different colors.
  Live Events:
  You can view all the live events created by the organization.
• Files
  You can view all the files shared (images, videos, audio, files, and documents) across the organization here. The bar graph represents different file types with different colors.
• Task management
  You can view all the reminder counts set by your organization.

 Department (Available only with enterprise plan) 

• Users
  You can see the count of the active users in a particular department selected in the form of a bar graph.
• Conversations
  Messages:
  In the Conversations section, you can view the count of message types sent by the department and filter them further by Count or Average, providing deeper insights into messaging patterns. The bar graph has different colors indicating different conversation types (channels, group chats, and direct messages).
• Calls and meetings
  Calls and meetings are classified as direct calls and meetings.
  Direct calls:
  The direct calls (audio, video, and screen sharing) made by department users can be viewed here. The bar graph represents different direct call types with different colors.
  Meetings:
  You can view all the meetings (audio and video) made by the department users here. The bar graph represents different meeting types with different colors.
• Files shared
  You can view all the files shared (images, videos, audio, files, and documents) by the members of the department. The bar graph represents different file types with different colors.
• Task management
  You can view all the reminder counts set by your department.

Users (available only with enterprise plan) 

• Conversations
  Conversations are classified into messages and new channels.
  Messages:
  You can view all the messages sent by the user. The bar graph has different colors indicating different conversation types (channels, group chats, and direct messages).
  New channels:
  You can view all the new channels created by the user. The bar graph represents different channel types created with different colors.
• Calls and meetings
  Calls and meetings are classified into direct calls, meetings, and live events.
  Direct calls:
  The direct calls (audio, video, and screen sharing) can be viewed here. The bar graph represents different direct call types with different colors.
  Meetings:
  You can view all the meetings (audio and video) initiated and attended by the user here. The bar graph represents different meeting types with different colors.
  Live Events:
  You can view all the live events scheduled by the user.
• Files
  You can view all the files shared (images, videos, audio, files, and documents)  by the user across the organization here. The bar graph represents different file types with different colors.
• Task management
  You can view all the reminder counts set by the user.

Compare usage reports between departments/users 

Export-Usage Reports

1. Click on the download icon in the top-right corner.
2. You will see two options: "New Export" and "View Export History."

New Export  

• Set security from the options: None, password protected, and password encrypted. If the admin selects password-protected and enters a password, the user can only open the file by entering the password.
• Select what should be included in the usage reports from the various available categories.

View Export History  

• All your exports will be listed here in a tabular format, displaying date, scope, exported by, and data exported.
• The list also provides actions that can be performed on each entry. You can either download the report in xls format or delete the entry from the list.