HIPAA Compliance with Zoho Cliq
The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach Notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals.
Zoho does not collect, use, store, or maintain health information protected by HIPAA for its purposes. Zoho Cliq provides features described below to help its customers use Cliq in a HIPAA-compliant manner.
HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com.
Restrict access control
- Disable external contact by disabling Guest Chat, Extensions, External Channels.
- Provide users with unique login credentials to ensure that ePHI is only accessible to authorized users via MFA (Multi-Factor Authentication).
Mandate read receipt across your organization
- Mandating read receipt will help you attain read audit of messages.
View history of edited messages
- When a message is modified, the edit history is audited inside a group chat / channel. So any changes made to ePHI field can be tracked.
We consider the below list as ePHI in Cliq:
- Messages
- Attachments
- Calls
- Group Calls
- Call Recordings
- Chat Title
- User Custom Fields (Configurable)
The ePHI data inside Cliq are encrypted
Encrypting ePHI fields: Fields that contain personal health information can be encrypted for additional security. Though field encryption is not a mandatory step in Zoho Cliq, we strongly recommend you enable encryption as it is the best practice to improve the security of sensitive data.
User addition and removal is audited inside a group chat / channel
When a user is added or removed to a channel, the participants in the channel can view notifications on who is added or removed and by whom the user is added or removed.
Configure allowed IPs to prevent data leak
Audit data made available in Cliq for 6 months
- The audit data will be available in Cliq for 6 months from the day the event occurs. For example, if you want to create a channel or deactivate a user account, the audit data will be available for up to 6 months since the day you created the channel or deactivated the user account.
- The org admins further have options to download and backup their data via this link.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Cliq Cart
Cliq Cart is a nifty e-commerce tool crafted for your organization and teams to seamlessly browse, purchase, sell, and even host auctions without leaving Zoho Cliq. Whether you're searching for essential office supplies, showcasing your latest ...Data storage compliance in Zoho Cliq
Zoho Cliq is a GDPR-compliant service that ensures your personal data remains secure. We follow all the security compliance regulations and make sure that your data is stored and handled within your geographic region. We follow this pattern not just ...Orchestly for Zoho Cliq
Zoho Cliq is a team communication application that simplifies collaboration and promotes organized conversations in the workplace. Benefits of the Extension By integrating Zoho Cliq with Qntrl, users can create new jobs and work on them in Qntrl, ...Zoho Marketplace in Cliq
Zoho Marketplace is an online business application store with 1000+ ready-to-use extensions for your Zoho products. These extensions provide feature enhancements, integrations with third-party software, and many other solutions for common business ...WooCommerce
The WooCommerce extension with Zoho Cliq lets you manage your WooCommerce store directly from Zoho Cliq. You can create new orders, view existing orders, receive notifications about new orders and product launches, and even add notes to existing ...
New to Zoho LandingPage?
Zoho LandingPage Resources