What are External Channels in Cliq?

What are External Channels in Cliq?

External Channels allow you to communicate and collaborate with external users from different organizations. It is a great way to connect with clients, vendors, and customers all on a single platform.
Since external channels are not found in the search, participants can only join via invitation by the authorized member or the admin.
To check your external channels, click Channels in the left-sidebar.
Admin Note :
You can set up your channel with permissions on who should send messages, edit info, add or remove participants, and so on. If you are an admin, you have access to make changes. However, you can also choose who the permissions are given to - an admin, a moderator, or a member.
To give permissions and configure settings:
  1. Click the Channel icon.
  2. Under Permissions, you will find Configuration and Permissions.
  3. Select the changes you need to make.
  4. The changes will be immediately reflected.
Creating an external channel by default can be done only by an admin account. Other members will not have the feature enabled, however an admin can configure control in roles.
External channels are offered in the Cliq Unlimited plan and Zoho One and you can create 5 channels per user license. An organization's total number of external channels is limited to 5*the number of user licenses. (If an organization has five paid users, the total number of external channels is 25.)
Consider the following example:
Zylker wants to have a single channel for all of its customers. They create a #QZylker-Customers external channel as a discussion room for customers to give direct feedback, ask queries, and report issues to the product team. The admin or authorized members can add participants by inviting them to join. They can also Copy the Permalink  from Actions and send it to the participants to make it easier to join.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • What is a Cliq network and how to set it up? (Networks)

                                                                                            Cliq network is a dedicated space to collaborate with your external business stakeholders such as partners, vendors, agencies, consultants, volunteers and more. It equips you with an extensive set of configurable permissions to facilitate controlled ...
                                                                                          • Difference between Group Chats and Channels on Cliq

                                                                                            If you consider how you communicate in your workplace, there are two modes of communication you can categorize them into. Planned organized topic centric discussions, meetings and impromptu, casual discussions about various short term topics. Though ...
                                                                                          • Is there any limit in channels usage based on my organizations Cliq plan?

                                                                                            Yes, channel usage is limited depending on the plan selected by the user. Based on your Cliq subscription, there are two channel plans: free and paid.   Channel usage    Free Plan   Paid Plan       Total active channels in an Organization 1000 10000 ...
                                                                                          • How do I mention users and tag channels in Cliq?

                                                                                            @mentions and #tags are used to notify users so that they do not miss out on important messages. @mentions are used to refer and notify a user in a channel. Mentioning them indicates the user to join a conversation or share something interesting ...
                                                                                          • Who are external users?

                                                                                            External users are part of other organizations but use Cliq as a collaboration and communication tool. You can communicate with external users via chats(1-1 and group) and external channels. External users can only join your conversation if they are ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources