What are External Channels in Cliq?
External Channels allow you to communicate and collaborate with external users from different organizations. It is a great way to connect with clients, vendors, and customers all on a single platform.
Since external channels are not found in the search, participants can only join via invitation by the authorized member or the admin.
To check your external channels, click Channels in the left-sidebar.
Admin Note :
You can set up your channel with permissions on who should send messages, edit info, add or remove participants, and so on. If you are an admin, you have access to make changes. However, you can also choose who the permissions are given to - an admin, a moderator, or a member.
To give permissions and configure settings:
- Click the Channel icon.
- Under Permissions, you will find Configuration and Permissions.
- Select the changes you need to make.
- The changes will be immediately reflected.
Creating an external channel by default can be done only by an admin account. Other members will not have the feature enabled, however an admin can configure control in roles.
External channels are offered in the Cliq Unlimited plan and Zoho One and you can create 5 channels per user license. An organization's total number of external channels is limited to 5*the number of user licenses. (If an organization has five paid users, the total number of external channels is 25.)
Consider the following example:
Zylker wants to have a single channel for all of its customers. They create a #QZylker-Customers external channel as a discussion room for customers to give direct feedback, ask queries, and report issues to the product team. The admin or authorized members can add participants by inviting them to join. They can also Copy the Permalink from Actions and send it to the participants to make it easier to join.
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