How to start an audio or video call with a user?

How to start an audio or video call with a user?

There are 4 methods to start an audio or video call:
  1. In the chat window, click on the call icon in chat header to make a call. If you want to alternate between audio and video, then hover on the call icon and choose the one you want (the icon in chat header will be the recent call type that you had made in Cliq).
  2. Click the Quick Plus icon next to search bar and select Make Audio/Video call.
  3. Hover on the user in left side bar. In the info box that appears click the audio or video call icon to make a call.
  4. Enter the name of the user in the search bar, select the required user and in the profile that is displayed click on a call icon to make a call. 
Note: The first time you make a call in Cliq, browser permission prompt to access camera and microphone will be displayed.

Once you've made the call, the other user will receive your call and can choose to accept or decline it. If accepted your call will be connected, and if declined or missed an info message stating that the user is busy or missed your call will be posted in the chat respectively. 

Tip: If you make a call from your mobile app and the user declines it, then you will be shown an option to record a short message wherein you can let the user know the reason for your call!

Click on the call icon in right corner of chat window to make a call.



    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now

              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources

                      Zoho TeamInbox Resources

                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW

                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now

                                                          • Related Articles

                                                          • Audio and video call notifications in chat window

                                                            Audio and video calls are fitted with notifications that will be displayed in the chat windows of both users. The various call notifications are illustrated below: Users: Scott Fisher - caller Emma Cartner- receiver     Scott Fisher Emma Cartner 1. ...
                                                          • How to start an Audio Conference

                                                            Is your team spread at different locations, planning for a quick meeting? Or a couple of your colleagues are in for a brainstorm session? Make virtual meetings and remote communication possible now, with Cliq's Audio Conference. To start an Audio or ...
                                                          • Initiating Audio / Video Meeting in Cliq

                                                            Here are some ways by which you can initiate an Audio / Video Meeting in Cliq Initiating Audio / Video Meeting from a channel (Channel Meeting) Click on Start Meeting Enter the Topic of your meeting. (By default current date and your channel name ...
                                                          • How to set permissions in Cliq audio / video meeting?

                                                            Cliq Audio / Video meeting has a set of permissions and general configurations made available for the host to enable for the meeting participants. Follow the below steps to stay in control of your Cliq meetings. While you schedule an online ...
                                                          • More about video calls

                                                            Once the video call is connected, both users have options to mute the mic, turn off the camera, talk in full screen mode, chat with each other and in other chats and channels as well. Both users can share their screen by clicking on the More ...



                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.

                                                            Zoho Show Resources