How to schedule a message in Cliq?

How to schedule a message in Cliq?

Follow the below steps to schedule a massage in Cliq:
  1. Open any chat or channel and enter a message
  2. Click on the Schedule Message icon


While you schedule a message make sure you set a preferred time zone. Follow the below steps to set the preferred timezone:
  1. Click on GMT 

  1. Select a preferred timezone from the dropdown


While you schedule messages, you will be provided with default and dynamic options as follows:

Message scheduling options:

  1. Custom time: Set a preferred time to send your message.
  2. Tomorrow at 9 AM: The message will be sent tomorrow at 9:00 AM.

Scenarios and their respective dynamic message scheduling options:


 Scenarios
     Dynamic message scheduling action 
When a user has set any other status besides "Available" 
Send the message "When User is available"
When the user is on a call 
Send the message  "After meeting ends"
Option to send the message when the user checks-in  or checks-out:
Send the message   "When User checks-in" or "When User checks-out"
When you schedule a message between 12 AM to 6 AM of the day
Send the message   "Today 9 AM"
When you schedule a message from Friday evening to Saturday midnight
Send the message  on  "Monday morning 9 AM"
When Call / Meeting Ends
Send the message once the call or meeting ends
  1. To send all your scheduled messages in one go, click on the forward icon.
  2. To delete all your scheduled messages in one go, click on the delete icon and confirm the deletion by clicking on Delete All option in the pop-up.

  1. To reschedule a scheduled message, click on the Reschedule icon.

Note: You can schedule up to 25 messages in Cliq
  1. Select a preferred option and click on Reschedule.

To view all your scheduled messages in one place, click on the schedule icon present at the top bar.

From here, you can access the following options by clicking on the kebab icon (3 dots)
  1. Send now: Sends the scheduled message immediately 
  2. Go to chat: Takes you to the corresponding chat.
  3. Delete: Deletes the scheduled message


Note: Cliq supports scheduling for all types of attachments.



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