Hover over the message you want to delete.
Click the kebab menu( 3 dots menu) that appears.
Select the Delete option.
Once the message gets deleted, a "This message has been deleted" message will appear in the chat.
Click on your profile picture and go to the Admin Panel
Under Organization, select Configurations and then select Conversations Module.
Set a time frame and then click Save.
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Make the most of Zoho CRM with these useful tips.