Navigate to My Pins
Click on the meatballs menu (3 dots) in My Pins
Click on Add folder
Click the emoji icon and choose an emoji for the folder
Enter the name of the folder and click Create
Actions you can perform on the folders you create from My Pins
Add Chats: Select the chats you want to add and Click the Add chats icon
Reorder: Click on Reorder, drag and move the chats as per your preference and click done
Rename: Give a new name to the folder, then click Rename
Delete: Clicking on Delete, will further show you the following options:
Pushing a Chat/Channel into a folder
To push a chat / channel into a folder hover over a chat/channel you want to push into the folder, click on the Pin icon and select the folder you want to push your chat/channel into.
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Make the most of Zoho CRM with these useful tips.