Installation 

1. Go to the Zoho Cliq Marketplace and search for "PagerDuty", or install it directly from this link.
2. Choose whether to install the extension for your entire organization or specific teams.
3. Accept the extension's permission requests.

Features 

Create incident  

• Bot menu action: Navigate to the PagerDuty bot, click the bot icon in the composer, then select Create Incident from the bot menu.
  
  
• Widget: Open the PagerDuty widget, go to the Incidents tab, and click the Create Incident button at the top-right corner.
  
  
• Message action: Hover over a message you want to convert into an incident, click the kebab icon (three dots), select More, search for PagerDuty, and click Create Incident.
  
  
• Slash command: Type /incident in any conversation, press Enter, and fill out the form that appears with the following details:

• Title
• Impacted Service
• Assignee
• Priority
• Urgency
• Description

Get notifications in channels  

Map channels

1. Navigate to the PagerDuty bot, click the bot icon in the composer, and select Notifications > Map Channel.
   
   
2. In the Map Channel with a Service form, choose a service and channel to map.
   
3. Enable the Bot Call Alerts toggle and add users to receive bot call alerts. You will start receiving notifications in the mapped channel.
   
   

Unmap channels

1. Go to the PagerDuty bot, click the bot icon in the composer, and select Notifications > Unmap Channel.
   
   
2. A table will display all mapped channels with their associated services and actions (Unmap or Update).
3. Select Unmap to disconnect the channel or Update to make changes to the mapping.
   
   

My alerts  

1. Open the PagerDuty bot, click the bot icon in the composer, and select Notifications > My Alerts.
   
   
2. Enable the Incident Bot Notifications toggle.
3. Choose the incident response actions for which you want notifications and click Submit.
   

Bot call alerts

The assigned user receives an instant bot call alert when a critical event is triggered.

The user can attend the call to access detailed information about the event and respond by taking the suggested action such

as acknowledge, resolve and reassign directly from the call.

View incidents  

• View details such as Title, Urgency, Assignee, and perform actions like resolving the incident, reassigning it, or adding a note.
  
  
• Filter incidents based on their status.
  
  
• To view incidents for a different service, click the Switch Services button.
  
  

Using the slash command '/viewincidents', you can instantly view your incidents in a chat or channel.

View services  

• View service details such as Name, Last Incident Time, and Number of Open Incidents in a table.
  
  
• Use the search option at the top-right corner to find services or sort them in ascending/descending order.
  
  

View service insights  

• View insights in bar or line graph formats.
  
  
• Filter insights by date or use the Compare Service option to compare incidents across services.