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Consider any organization dealing with hundreds of customer service requests every single day. Customer service teams spend a lot of time coordinating internally to solve requests and reported incidents. Often times, this involves looping in multiple stakeholders across different departments and not to mention the time-bound process and SLAs they face when it comes to customer requests and incidents.
The ServiceNow integration with Cliq makes it easier for support representatives to collaborate and coordinate with stakeholders easily by sharing incident updates, keep track of the incident's progress, and more, right from where they communicate.
After the successful installation of ServiceNow extension, you'll see a consent box, this is to ensure privacy by letting you know how your data will be handled.
You can create an incident in two ways
When you perform either of the above options you can see a Create an incident dialog appear
You can view an incident through ServiceNow Bot in two ways
A view incident dialog appears.
For closed incidents, you will be able to see a view button in the place of the update button.
The help bot menu action in the ServiceNow Bot provides you with information on how you can leverage various actions available in it.
Install the ServiceNow Bot extension by clicking on the button below, and manage service incidents from the comfort of your Cliq chat window.
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