The auto-response feature automatically replies to messages when you’re unavailable or out of office for a set period of time. When you are unavailable and want to set up an auto-response for your direct messages, channels/group chats, external users and external channels, do the following: 

1. Click on your profile image, and under My Cliq, select Auto Response.
   

2. Enable toggle for auto response for DMs or External users and set the duration for which you’ll be unavailable. You can choose from the available options or select Custom to define a specific date range.
   
   

Direct Messages and Channels/Group Chats  

• Turn on the auto-response toggle for Direct Messages and enter your message.

• In the text area, type the message that will be sent when someone messages you for the first time in a one-to-one conversation.

• If you want the same response to be posted in channels or group chats when someone @mentions you, check the Send auto responses to Channels/Group Chats option.

• If you prefer a different message for channels or group chats, click Add custom message and enter your text.
  

External Users and External Channels  

• To send an auto-response to external users, turn on the toggle and enter your message.

• If you want the same response to be posted in external channels when someone @mentions you, check the Send auto responses to External Channels option.

• To send a different message, click Add custom message and type your response and then click Save.
  
  

Note:

• The auto-response message for Direct Messages and External Users will be sent only once within a 24-hour period. The response will not be sent for consecutive messages within that timeframe.

• For Channels/Group Chats and External Channels, the auto-response is triggered only when the user is @mentioned. The auto-response will be sent once within a 24-hour period and will not be triggered by additional @mentions during that time. If the user is @mentioned again after 24 hours, the auto-response will be posted again in the Channel or Group Chat.

• When auto-response is enabled, an icon will appear in the top-right corner of the Cliq page. You can click the icon to edit your existing auto-response message, update the details, or disable the auto-response here.

 

 Android (mobile) 

1. Click your contact image, go to Settings, and select Personalize.

2. Enable the toggle for Auto Response.
   

3. Click Edit to type your auto-response message and configure the duration.
   

4. Check the box to send auto-replies to external users, then click Save.

 iOS (mobile)   

1. Click your contact image, go to Settings, and select Personalize.

2. Enable the toggle for Auto Response.
   

3. Click Edit to type your auto-response message and configure the duration.

4. Select the option to send auto-replies to external users, then click Save.