How to Configure Bot Calls in Zoho Cliq

Bot calls allow developers to convert text to spoken audio, ensuring priority delivery of time-sensitive messages when immediate attention is crucial.

For example, a bot can notify employees via a call during server outages instantly, or for any crucial incident when text alerts aren't enough.

Whether you're using an installed extension or developing an internal tool for your organization, you can enable or disable bot calls based on your needs, or if you're an admin, you can even mandate them for critical alerts. This level of customization allows you to prioritize communications that require immediate attention and ensures your team stays informed in the most effective way possible.

For Admins: Enable, Disable or Mandate Bot Calls for Your Organization

Admins can manage bot voice alerts across the organization. To do so:

Access the Admin Panel:

Go to the Admin Panel in Zoho Cliq.
Navigate to Resources and select Internal Apps.

Configure bot settings:

Choose the bot you wish to configure and locate the option Call Alerts.
Toggle the button to Enable or Disable bot voice alerts for your organization.

Lock the configuration:

If you want to enforce this setting across the organization, you can lock the configuration. This prevents users from making changes to the bot voice alert settings.

For Users: Enabling/Disabling Bot Calls Alert

If permitted by the admin, users can manage their bot voice alerts individually:

Access your User Panel:

Open Zoho Cliq and go to the User Panel.
Click Bots and Tools.

Configure bot alerts:

Select the bot you want to manage.
Find the Call Alerts option and toggle the button to Enable or Disable voice alerts.

Note: If the admin has locked this configuration, you won’t be able to modify the settings.

For developers: Go to Bots & Tools → Bots → Enable.

Here's how bot call alerts will appear across different devices, ensuring users are promptly notified.

Web

Mobile - Android - iOS

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