There are various ways to start a call with a user in Cliq:

1. In the user's chat window:

• Click on the call icon in the chat header. You can choose to start an Audio Call, a Video Call or Screen Share.

2. Quick Actions (+) icon:

• Click on the + icon next to the search bar and select Make a Call. You can choose to have a Cliq Call or a Phone Call.

• If you clicked on Cliq Call, you will get a drop down with a search bar to choose who you want to call.

• If you selected Phone Call, you will get a keypad to type in a phone number. You can also access the contact list, SMS and the Logs. 

Note: The Phone Call option can only be used if the phone number is integrated with the system.

3. Click on the i icon:

• Click on the i icon near the user's name in the left sidebar. Now, click on the call icon to call the specific user. 

4. Using the search bar:

• Search for the user that you want to call in the search bar.

• You can either call them by hovering over their name under Results and clicking on the call icon or click on the call icon in their user profile to start a call. 

5. In Remote Work view:

• Hover over the user that you want to call via the Remote Work view.

• Click on the call icon to make an an audio call.

6. Control + Option + C:

• Once you are in a chat window, press control + option + C to start a call.

• You will get a confirmation pop-up.

• Click on Start to initiate the call.

Note:

• If you make a call to a user and they decline it. You can record a voice mail letting them know why you called and send it.
  

• ​The audio or video call option is enabled by default, but if an admin disables it, the option will not be available to the users.