How to start a call with a user in Cliq?
In the user's chat window:
- Click on the call icon in the chat header. You can choose to start an Audio Call, a Video Call or Screen Share.
Quick Actions (+) icon:
- Click on the + icon next to the search bar and select Make a Call. You can choose to have a Cliq Call or a Phone Call.
- If you clicked on Cliq Call, you will get a drop down with a search bar to choose who you want to call.
- If you selected Phone Call, you will get a keypad to type in a phone number. You can also access the contact list, SMS and the Logs.
Note: The Phone Call option can only be used if the phone number is integrated with the system.Click on the i icon:
- Click on the i icon near the user's name in the left sidebar. Now, click on the call icon to call the specific user.
Using the search bar:
- Search for the user that you want to call in the search bar.
- You can either call them by hovering over their name under Results and clicking on the call icon or click on the call icon in their user profile to start a call.
In Remote Work view:
Hover over the user that you want to call via the Remote Work view.
Click on the call icon to make an audio call.
- If your call is declined by a user, you can record and send a voice mail for why you called them.
- The audio or video call option is enabled by default, but if an admin disables it, the option will not be available to the users.
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