Troubleshooting guide for Cliq audio / video meetings errors
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Not Allowed Error
Mac
- Open System Preferences in MAC
- Navigate to Security and Privacy
- Select Privacy
- Select Camera / Microphone
- Enable camera permission for your browser and Cliq application
Windows
(version: windows 10)
- Navigate to Windows Settings -> Privacy -> Select Microphone / Camera under App Permissions
- Enable Microphone / Camera access for Cliq application
- Click on the lock icon next to the website address
- Enable Camera and Microphone
Abort Error
Not Found Error & Not Readable Error
Bad Audio Track Error
Case 1: When input volume is on mute or zero at the system level.
Solution: Unmute input volume or try increasing your volume.
Case 2: When there's an issue with the device audio driver.
Solution: Try updating the device's audio driver.
Follow the below steps to adjust the volume or unmute in your system.
Mac
Open System Preferences in Mac.
Navigate to Sound.
Select Input in the header.
Under Settings for the selected device, drag the input volume button to increase it.
Windows
(version: windows 11)
Go to Settings.
Navigate to System, select Sound, and then All sound devices.
Click Properties, and under Input settings, you'll find Input volume.
You can unmute or drag the button to increase the volume.
Go to Settings.
Navigate to System, select Sound, and then All sound devices.
Click Properties, and under Input settings, you'll find Input volume.
You can unmute or drag the button to increase the volume.
Unable to share screen from chrome browser on Mac OS Catalina 10.15 and above
Black screen issue
- Open terminal and type the following command - sudo edit /etc/gdm3/custom.conf
- In the file that appears, uncomment the following line - #WaylandEnable=false and save changes.
- This will enable Xorg display manager.
- Go to your terminal again and type the following comment - sudo systemctl restart gdm3 or reboot the system.
Allow microphone/camera/screen sharing access issue
The Safari browser asks permission to allow microphone, camera and screen sharing access every time it starts a call or meeting.
- Go to Safari and select Preferences.
- Click the Websites tab and select Camera, Microphone, or Screen Sharing. You will find a list of currently open websites.
- Select Allow for cliq.zoho.com.
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