Troubleshooting guide for Cliq audio / video meetings errors

Troubleshooting guide for Cliq audio / video meetings errors

Below are some audio and video errors that might occur in various browsers and the solutions to help you overcome them during Cliq meetings.

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Not Allowed Error



Not Allowed Error might occur if you have denied access to Cliq Meeting to use your microphone and camera.

Solution:
Step 1. Provide system-level permission for your Cliq application to access your microphone and camera.
Step 2. Provide permission for your browser to access your microphone and camera.

Follow the below steps to enable camera and microphones access in your system and browser.

Mac

  1. Open System Preferences in MAC
  2. Navigate to Security and Privacy
  3. Select Privacy
  4. Select Camera / Microphone
  5. Enable camera permission for your browser and Cliq application
.       

Windows

(version: windows 10)

  1. Navigate to Windows Settings -> Privacy -> Select Microphone / Camera under App Permissions
  2. Enable Microphone / Camera access for Cliq application 

Follow the below steps to provide permission for your browser to access your microphone and camera
  1. Click on the lock icon next to the website address
  2. Enable Camera and Microphone


Abort Error



This error occurs when another application is using your camera.

Solution: Close the other application that might be using your camera. 

Silent Audio Detected Error 

 

This error occurs when the microphone is connected but isn't detecting any audio.

Case 1. The microphone might be muted.
Solution: Unmute the microphone on your device or in your system settings.

Case 2. The wrong microphone might be selected.
Solution: Select the correct microphone in your device or system settings.

Case 3. There might be an issue with your microphone.
Solution: Try connecting a different microphone and check if the issue persists.

Not Found Error & Not Readable Error 


This error might occur in the following cases:

Case 1. Browser update might be in the pending state 
Solution: Restart your browser.

Case 2. Antivirus software might be blocking the requested stream (mic/cam). 
Solution: Move Cliq app under the trusted application list.

Case 3. There might be some issue with your device drivers.
Solution: Try updating your audio/video drivers.

Bad Audio Track Error


This error might occur in the following cases:

Case 1: When input volume is on mute or zero at the system level.

Solution: Unmute input volume or try increasing your volume.

 

Case 2: When there's an issue with the device audio driver.

Solution: Try updating the device's audio driver.

 

Follow the below steps to adjust the volume or unmute in your system.

Mac

  • Open System Preferences in Mac.

  • Navigate to Sound.

  • Select Input in the header.

  • Under Settings for the selected device, drag the input volume button to increase it.



Windows

(version: windows 11)
  • Go to Settings.
  • Navigate to System, select Sound, and then All sound devices.
  • Click Properties, and under Input settings, you'll find Input volume.
  • You can unmute or drag the button to increase the volume.


Unable to share screen from Chrome browser on Mac OS Catalina 10.15 and above

If your Mac runs on OS version Catalina 10.15 and above, screen sharing from the chrome browser may not work even after enabling the necessary permissions as shown in the screenshot below. 


 
This is due to a bug that exists in the Google Chrome browser. Please update your Chrome browser to the latest version (99.0.4484.83) to share your screen.

Black screen issue

When a Ubuntu user tries to share the entire screen, a black screen issue will occur. This happens because the Wayland-type display server is enabled in Ubuntu OS version 20.04.

Solution:
  1. Open terminal and type the following command - sudo edit /etc/gdm3/custom.conf
  2. In the file that appears, uncomment the following line - #WaylandEnable=false and save changes.
  3. This will enable Xorg display manager.
  4. Go to your terminal again and type the following comment - sudo systemctl restart gdm3 or reboot the system.

Allow microphone/camera/screen sharing access issue 

The Safari browser asks permission to allow microphone, camera and screen sharing access every time it starts a call or meeting.

Solution:
You can enable permission for your browser to allow microphone, camera or screen share access automatically by doing the following:
  1. Go to Safari and select Preferences.
  2. Click the Websites tab and select Camera, Microphone, or Screen Sharing. You will find a list of currently open websites.
  3. Select Allow for cliq.zoho.com.