How can an external user join an external channel in Cliq?
Join external channels
Case 1: When the invitee's organization has enabled the Universal Collaboration policy
If the invited user's organization has enabled the Universal Collaboration policy, they will receive a message via Taz and a notification via email.
Select the channel name in Taz or click the View Invite button in the email. You'll be directed to the channel preview page.
Select the Join button in the channel preview page to join the external channel.
Case 2: When the invitees' organization has not enabled the Universal Collaboration policy
The user will receive an invite via email. Upon clicking View Invite, they will see a screen stating that their organization has not enabled the required policy. They will only be able to join the channel after the organization admin enables the policy. Note that if the admin is the invitee, they can enable the policy directly and join.
Case 3: When a non-Zoho account is invited as an external user to the channel
The user will receive an invite via email. They'll have to sign up for Cliq and create an organization to join the channel.
Case 4: When a Zoho user is invited to join an external channel but does not have a Cliq account
The user will receive an invite via email.
Upon clicking View Invite, a Cliq organization will be created for them, and they will be able to join the channel by enabling the external collaboration policy.