Group chats are used for engaging and collaborating with more than one individual. You can create a group chat by following the steps below:
Click the Quick Actions (+) icon near the search bar in the header.
Click Start a Group Conversation from the list of options.
Select the users that you want to add to the group and then click Start to initiate a group.
You have started a group conversation which can be found under the Group Chats section.
Note: External Users must be invited using the Invite Guests feature before adding them as a participant in a group chat.Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
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