You can edit a message that you have sent by following the steps below:
Hover over the message you want to edit.
Click the Kebab icon and select Edit.
Type the edited message in the text box and click Save.
You can also choose to notify the chat participants about the edited message and they will receive a notification message in the chat.
Once the message is edited, an Edited message notification is displayed.
Click on it to view the changes made to the message.

Note: The time limit to edit a message depends on the configurations set by your admin and it can range from 1 minute to 730 days. These configurations can only be changed by the admin.

Admin Note: To set a time limit to edit messages:
Click on your profile picture and go to the Admin Panel.
Under Organization, select Configurations and then select Conversations Module.
Set a time frame to edit under Edit messages and then click Save.
Tip : To edit your most recent sent message, press the Up Arrow key.Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
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