FAQs on migrating from Slack to Zoho Cliq

1. Can I migrate my entire Slack data to Cliq?

The data migration depends on your Slack plan (https://slack.com/intl/en-in/pricing)

2. Do I need to enable anything in Slack before initiating the export?

Enable the email address display setting in Slack before initiating the export; otherwise, you may encounter an error while uploading the ZIP file.

3. Can I export Slack data using any browser?

Yes, you can.

4. Can we rerun the migration if I missed exporting some data from day one?

No. Running multiple migrations will lead to chat duplication.

5. What is the maximum file size you can migrate?

The maximum file size supported is 1 GB.

6. Will my integrations and custom workflows be migrated?

No, you cannot migrate them.

7. What should I do if the migration fails or if some user conversations do not migrate?

Please email the details to support@zohocliq.com for assistance.

8. Is there a rollback option if a migration goes wrong?

No, you cannot undo migrations. Review the export and user mappings before you import.

9. How are deleted or edited messages handled?

Deleted or edited messages depend on the source export (e.g., Microsoft Teams / Slack). Cliq imports whatever the platform provides.

10. Do we need to be on a paid edition of Cliq for migration?

No. Migration works on both free and paid editions.

11. Where can I check the progress of Slack data export?

You can check the export status in the Slack Admin Panel under "Export Settings."

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