Understanding the trial period and subscription in Zoho CommunitySpaces

Understanding the trial period and subscription in Zoho CommunitySpaces

Understand the default trial

Every new community starts with a 15-day premium trial. During this period, you can explore all the available features in Zoho CommunitySpaces. 

What happens when the trial ends

If the trial expires, or if the subscription renewal fails, the community automatically switches to the free version. When that happens, an Upgrade notification banner appears at the top of the community. 

Who can access the community in the free version

If the community switches to the free version, all community data is archived. Only the community superhost and hosts can log in and access the community in the free version to extend the trial or upgrade to a paid plan. 
When the community is upgraded or the trial is reinstated, the data will be accessible once more, and members will be able to log in

Extending the trial period

As a superhost, you have two ways to continue after the community reaches the free version:
  1. Click Subscription from the gear icon in the top-right corner if you want to renew or upgrade the community. 



  2. Click Extend Trial Period from the same menu if you want more time to evaluate the premium trial. 

Confirm the trial extension

  1. Click Extend Trial Period. 
  2. Click Extend Trial in the confirmation window.

Your premium trial will be extended by an additional 15 days. The extension will be applied immediately, so you can continue evaluating Zoho CommunitySpaces without interruption.  

Checking the extended trial status 

As soon as the extension is applied, check the top-right corner of the community to see how many days remain before the extended trial expires. 



Once the extension is active, you can continue experimenting with different plans during the trial. 

Switching between trial plans

There are three ways to open the current trial plan. Click View Plans, click the Upgrade tag, or go to Subscription under the gear icon in the top-right corner. From there, you can review the features in your current trial plan, compare editions, and decide which plan best suits your community. 


Choose another trial plan

  1. Review the available trial plans. 



  2. Click Try now at the bottom of the plan you want to test. 

Plan switch

After the switch, your community will include only the features associated with that plan, and that version will reflect on the Subscription option.


Subscribing to a plan

  1. Click the gear icon in the top-right corner of the community. 
  2. Select Subscription to open the Subscription page.

Finalize the subscription

Once you have evaluated the available editions and identified the plan that best suits your needs, click Upgrade to complete the subscription from the Zoho Store page.


Upgrading includes the below steps:
  1. Plans: Ensure that you choose the right plan to upgrade



  2. Add-on: Switch between Monthly or Yearly renewal. 



  3. Decide the features you need to add-on with your subscription, Enable or enter No.of Units.

     

    Click Proceed to payment or Change Plan to choose another plan. 



  4. Payment: Choose the Billing Address. Click Change Address to choose a different one or to add New Address.



  5. Choose the preferred payment method like Credit Card or PayPal, then click Make Payment to complete the transaction.


Need more help?
If you need further assistance, contact us at support@zohocommunityspaces.com