Using insights and administration in Feeds
Post Insights
Choose the desired date range to view the insights.
The Overall Activity widget shows total views by unique users. Post Reactions shows all reactions, including likes and other emoji responses. Total Comments shows the total number of comments, including replies.
The engagement score is based on total interactions with the post, including clicks on the post, usernames, comments, reactions, and follows.
The Sentiment meter analyzes reactions and comments to determine whether user sentiment is positive, neutral, or negative.
Under Audience Engagement, you can filter and view how members from different segments have interacted with this post.
The engagement graph shows post activity over time.
To download the insights, click Export in the top-right corner of the Post Insights view.
You will receive a push notification when the export is ready so you can complete the download.
Space Insights
Space Insights helps you understand the performance of the Community Wall for a selected date range.
Click the three dot menu next to the Community Wall name and choose Space Insights.
Space Insights includes the following:
Date range dropdown to choose the desired date range.
Overall Activity for total posts, post reactions, total comments, and comment reactions
Member Stats for total members, newly joined members, and inactive members
Engagement Metrics for engagement score and sentiment
Audience Engagement to analyze member interactions by segment
Top Participants
Top Posts
Engagement Graph
Weekly Activity graph
You can toggle the graphs for posts, reactions, comments, and comment reactions.
You can also export Space Insights by clicking Export in the top-right corner of the pop-up, selecting the required user details, securing the data export by setting a password, and clicking Export.
Manage the Community Wall
In General, you can update the Community Wall name, description and logo.
In Permissions, you can control who can perform actions such as:
Creating posts
Creating questions
Sharing ideas
Changing an idea's status
Make an announcement
Creating polls
Creating events
Starting a broadcast
Starting a video conference
Creating manuals mentioning other users
For each action, choose the correct access level:
Everyone
Only Space Admins
Selected Users
Selected Roles
In Moderation, use toggle to enable/disable it.
You can choose approval for new posts and comments before they go live, as well choose Moderators and add Whitelisted users who can bypass moderation.
Hosts are moderators by default, and you can assign any member as a moderator.
In Notifications, you can choose how members receive notifications from the Community Wall.
In Developer Info, you can review technical details such as Scope and Partition IDs.
Invite and export members
In the same menu, you can also manage pending invites, track who has not joined yet, and resend or delete invitations.
Use Export Members if you need a downloadable list of community users. You can export:
A .CSV file without a password
A .ZIP file with a password for additional security
You will receive a push notification once the export is complete so you can finish the download.
Community Wall notification preferences
You can enable Show in My Feed to display Community Wall posts directly in your feed. You can also choose whether to receive push, email, or both for:
New posts such as conversations, questions, polls, and events
Comments on those posts
At the very bottom of the left navigation panel, you’ll also find New Space, available to superhosts, hosts, and members with the appropriate permissions.
This makes it easy to move from everyday feed engagement into creating dedicated spaces for focused collaboration and discussions as your community grows.