Manage your Zoho Contacts effortlessly.

Managing Contacts

You can add, edit, manage your Zoho contact details in The contacts URL may vary based on the data center your account resides such as "" or "" or "" or "" or "".

Once you have signed in to your,

Add Contact

  1. Click New Contact or   icon to add new contacts.
  2. Fill in the details of the contact and click Save.

  • Zoho Contacts doesn't accept phone numbers or email addresses with invalid formats.
  • If a name is not entered for a contact, Zoho Contacts will automatically assign the part of the primary email address before the @ symbol as the name of the contact.
  • You can add a maximum of five email addresses to a contact.

Merge Contacts

  1. Select the contacts you want to merge from your contacts list.

  2. Click Merge Contacts icon next to the Folder button then click Merge below.
  1. Up to five contacts can be merged at once.
  2. Only admins can merge contacts in Organization and Groups.

Delete Contacts

  1. Select the contact you want to delete.
  2. You can delete a contact in two ways:
    1. Click Delete on the right side of the contact list to delete the selected user.

    2. Select the contact you want to delete and click  icon

Trash Contacts

All the deleted contacts will be moved to Trash and will be deleted permanently after 30 days.
  1. Click (3 dots), and then click Trash.
  2. To restore your contacts from the trash, click Restore.
  3. To clear the contacts from the trash, click Clear.

Sort Contacts

  1. Click the sort icon Sort icon .
  2. Sort your contacts based on their First Name or Last Name and only in alphabetical order.

Search Contact

You can search for your contacts in two ways:
  1. Search contacts using Zoho Contacts:
    1. Search for your contacts using First name, Last name, Email address.

  2. Search contacts using Zoho Mail:
    1. Log in to Zoho Mail.
    2. Click contacts on the left-hand panel.
    3. Click search on the top right corner of the page.
    4. You can also click on the search icon directly, Click on Mail and select Contacts

    5. Search contacts using five filters:
      1. Contains
      2. First name contains
      3. Last name contains
      4. email (search using their email address)
      5. Company name (search using their company name)

Clean Duplicates

You can remove duplicate contacts from your list by using the clean duplicate option.

  1. Click More and hover over Clean Duplicate.

    Clean duplicate contact

  2. Select either Auto or Manual:
    • If you choose Auto, a pop-up window will open and all duplicate contacts will be deleted automatically after you click OK.

    • If you choose Manual, all the duplicated contacts will be displayed. You can choose to Merge, Delete, or Skip the duplicated contact.

Zoho Contacts allows you to print your contacts as business cards. There are two different views for printing contacts:

  • Card View: Prints contacts as business cards.
  • List View: Exports all selected contacts in a table.
You can change the color of the business cards according to the Zoho Mail theme color.

  1. You can print contacts in two ways:
    • Click the More option and then Print

    • Check the contact to print and click Printer icon .
  2. Click Print. You can view the contacts selected for printing in the new window which opens.
    • If you chose the Card view, the window will look like this:

    • If you chose the List view, the window will look like this:

You can customize your contact cards based on your requirement under Customize your Card section.

  • Add a contact by clickingin the top right corner of the page.
  • To delete contacts, hover over the contact and click the Delete icon in the top right corner of the contact.

Create Category

You can create categories under the Personal section. However, only the admins of the respective group or organization can create categories for the contacts.

  1. Go to
  2. Click Add Category on the left side of the panel.

  3. Enter the name of the category.
  4. Click Save.

Add contacts to a category

There are three ways to add contacts to a category:
Method 1:
  1. Select the contacts you want to add.
  2. ClickFolder icon icon.
  3. Select the category to add the contact to.

Method 2:

  1. Click the Category you want to add contacts to.
  2. Click to the right of the Category panel
  3. Enter the details of the contact and click Save.
An error will occur if the contact already exists. You also cannot add contacts to organization category, if you're not an administrator.

Method 3:

You can also add a contact to a category using drag-and-drop:
  1. Select a contact from any category or group.
  2. Drag and drop the contact and to another category.

Clear contacts from a category

You can remove a contact from a category in Zoho Contacts. The contacts will be removed only from the individual category; it will still remain in their personal space.

  1. Select that contact which you want to remove from a category.
  2. Click the Clear contact option next to the Add to icon.
  3. Click OK in the pop-up window.

If you click the Delete button, then the contacts will be deleted from the personal contact list too.

Delete a Category

To delete a category:
  1. Right-click the category you want to delete.
  2. Click Delete

To delete all categories in a branch:
  1. Right-click the branch.
  2. Click Delete Categories.

Rename a category

To rename a category:
  1. Right-click the category you want to rename.
  2. Click Rename to change the name of the category.

Send an email

You can send email to contacts in a category in two ways:

Send an email directly using Zoho Mail

  1. Sign in to Zoho Mail.
  2. Click New Mail and then click To.
  3. Choose the category which you want to import from the drop-down menu in the top right corner of the pop-up window.
  4. Select the contacts you want to send an email to.
  5. Click Insert.

Send an email from Zoho Contacts

  1. Go to Contacts from Zoho Mail.
  2. Select the contacts you want to send an email to.
  3. Click the Mailbox option.

  4. A new tab will open in the email section.
  5. You can also send an email by clicking the to the right side of the contact.

Account activity and history

Zoho Contacts allows you to keep track of the activity history of your account.
  1. You can manage your account's activity by clicking Account Activity from the More icon.

  2. You can view a contact's history by clicking History to the left of the contact.

Upload a Display Picture for a Contact

If your contact has already set a display picture in their Zoho Account, it will be reflected in Zoho Contacts. To change your contact's display picture in Zoho Contacts:

  1. Click a contact from the list.
  2. Hover over the image section and click Change.

    Profile Picture

  3. Click either Choose from Desktop or Keep User Photo.
  4. Select the photo and click Upload.

  • Only admins can change the display pictures of contacts in Organization and Groups.
  • Changes made in Zoho Contacts are not reflected in Zoho Accounts.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series

                                      • Digest

                                      • Functions

                                      • Meetups

                                      • Kbase

                                      • Resources

                                      • Glossary

                                      • Desk Marketplace

                                      • MVP Corner

                                      • Word of the Day

                                        Zoho Marketing Automation

                                          Zoho Sheet Resources


                                              Zoho Forms Resources

                                                Secure your business
                                                communication with Zoho Mail

                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times

                                                  Carry your calendar with you
                                                  Anytime, anywhere

                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now

                                                                  Zoho TeamInbox Resources

                                                                          Zoho DataPrep Resources

                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now

                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

                                                                                                  • Related Articles

                                                                                                  • Overview

                                                                                                    Zoho Contacts is a centralized repository for all of your business contacts. One of its principal functions is to store and manage your contacts with your business associates. You can also create branches to organize your contacts. Features of Zoho ...
                                                                                                  • Sync Contacts from Google

                                                                                                    You can sync your contacts from your Google account with Zoho Contacts. Go to You can also access contacts through your Zoho Mail. Click the option and select Import. Click Category in the Where to import? section. Select the ...
                                                                                                  • Import and Export Contacts

                                                                                                    Any user can import their contacts to the Personal branch in Zoho Contacts. Only the admin of the respective Organization and Groups can import contacts into it. Import contacts from Google/Outlook You can import contacts from your Google/Outlook ...
                                                                                                  • CardDAV

                                                                                                    You can sync your Mac, iOS, Windows, and Android contacts from your computer or mobile device with Zoho Contacts using CardDAV. CardDAV is an open internet protocol for syncing contacts. It works based on 3 important aspects, the service URL, ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace



                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                                        Zoho Show Resources