Account management
How can I monitor the activities of the users added to my account?
You can track the actions of the users added to your account in the Activity logs section. This lists the type of action performed, the entity (Agent, Domains, etc.) on which the action is performed, along with the date and time. You can also export ...
How can I share my Zoho CPaaS account with my colleagues?
You can share your account with your colleagues by assigning them one of the three user levels — postmaster, engineer and viewer. Postmaster - Admin. Has complete access to all the features and operations. Engineer - Agent-level privileges. Has ...
What is the supported format for File cache added to Zoho CPaaS?
Zoho CPaaS supports the following file cache formats : ade, adp, bat, chm, cmd, com, cpl, exe, hta, ins, isp, js, jse, lib, lnk, mde, msc, msp, mst, pif, scr, sct, shb, sys, vb, vbe, vbs, vxd, wsc, wsf, wsh, app, asp, bas, cer, cnt, crt, csh, der, ...
What do the statuses in Processed emails section denote?
Every message sent out from Zoho CPaaS will take up one of the statuses mentioned below. Queued - A temporary state before the email is sent. Processed - Email was successfully sent from Zoho CPaaS's email server. Delivered - Email was delivered to ...
Why am I unable to add a user as postmaster?
Only users with the same organization account can be added as a Postmaster. You will not be able to send a Postmaster access invite to a user directly. First, you need to invite them as an Engineer, and then, after they accept the invite, upgrade ...
What does an Agent offer?
Agents are a means to segment your email-sending channels. This separation is ensured by assigning dedicated SMTP and API channels. This segregation offers multiple benefits: Helps organize and segregate emails, which paves the way for a clutter-free ...
What is a File Cache?
The File Cache section has the frequently used attachments used with your transactional emails. You can upload all your attachments to view in one place. Total file cache storage capacity for an account is 1GB. The total email size which includes ...
What is an Agent?
Agents are used to segment the different channels. This helps you control and analyse each type of email you send. The manner in which you segment is up to your discretion. The common ways in which you can group the emails are: Based on the emails ...