Getting started
Why are DKIM and CNAME verification mandatory?
DKIM and CNAME verification are mandatory to ensure your emails are authenticated and trusted by recipient mail servers. They help prove that you’re authorized to send emails from your domain and prevent spoofing or impersonation. Once verified, your ...
How to start sending out emails from Zoho CPaaS?
Once you finish your initial setup, you will have to first configure your DKIM and CNAME records. This will help us authenticate the domain you will be using to send out emails. Once you authenticate your domain, you can then choose the relevant ...
Why is my account still not reviewed?
We generally take 2 business days to review your account. Sometimes we need additional information from you that will help us verify your business details and better understand the nature of emails you plan to send. In such cases, you will be shown ...
How can I review my account?
Account review in Zoho CPaaS is done to ensure that your email-sending goals align with Zoho CPaaS's transactional email-only policy. This helps us maintain a good sender reputation and offer the best service for your business. To review your ...
Can I immediately start sending out emails once I create my account?
Yes, you can immediately start sending emails once you create your account and verify the email-sending domain. Steps to verify the domain is mentioned here. You will be allocated 1 free credit with 1 month validity, as soon as you create your ...
Why should I use a separate domain for my transactional emails?
Transactional emails must be delivered almost instantly. Their delivery rates depend on multiple factors, with the most important one being a solid sender reputation. Sender reputation is affected by good email-sending practices—like minimal bounce ...
After configuring my domain with Zoho Mail once, should I verify my domain again for my Zoho CPaaS account?
Yes, Zoho Mail and Zoho CPaaS are two different services and require separate domain verification. This is because, domain verification for Zoho Mail authorizes Zoho Mail's service alone. A separate authentication for Zoho CPaaS is necessary to use ...
What are the prerequisites to create a Zoho CPaas account?
All you need to create an account with Zoho CPaaS is a registered domain for your application or website. Refer this guide to get started with your Zoho CPaaS account.
How to configure Zoho CPaaS with other Zoho applications?
If you are already using Zoho applications such as Zoho CRM, Zoho Books, or Zoho Desk, you do not need to manually configure or connect Zoho CPaaS. These applications come with built-in email sending capabilities, and Zoho CPaaS is automatically used ...
Is there a sending limit/ hourly quota for email sending?
Zoho CPaaS does not enforce an hourly quota or sending limit for email sending. However, to ensure safe and compliant usage, email sending will be temporarily restricted if your account activity does not comply with our Terms of Service. If you still ...
Can I send marketing emails / newsletter/ promotional emails with Zoho CPaaS?
Zoho CPaaS is primarily designed for transactional emails—messages triggered by user actions or specific events, such as order confirmations and password resets. It is not intended for sending bulk marketing or promotional emails. Transactional and ...