Developing Third-party Integrations - Custom Variables
The guide will help you with the following:
- Create a custom variable
- The Variable VariableMap
- Example
- Create a Read-only custom variable
- Create a Hidden custom variable
Custom variables are global variables that store information in your CRM. These allow you to replace certain key values - such as username or brand - in various elements of CRM, allowing customers to easily make system-wide changes and personalizations.
Custom variables can also be used to update important organization-specific integration data such as auth tokens, usernames, and passwords, enabling users to add or update their security information in a single step. The different types of organization variables provide ways to handle these data in the desired manner. For example, if account-specific values are in question which cannot be entered by the developer during the design process, then custom organization variables make it easy for the end user to enter this information themselves then populate it throughout the system automatically. This delivers a seamless integration experience and eliminates unnecessary system maintenance.
Create a custom variable
|
Characteristic Details
|
Value
|
|
Property in CRM
|
Read-write
|
|
Will changes made to its value from the Developer Console affect existing users?
|
No
|
|
Can its value be modified programmatically?
|
Yes
|
To set up a custom variable:
- Log in to Zoho Developer Console and click Sigma and select a workspace.
- Select the extension to modify and click the Edit Extension [
] icon. - Click Custom Properties in the left pane, then click Create.
- Provide the following details:
- A suitable Field Name.
- An API Name.
- A Value for the variable.
This is not mandatory, but you will be prompted to fill in a value when the extension is installed. - Click Save.
Note The system will append an appropriate prefix to make it unique. For example: If the
Extension Name is
Leads Score,
Field Name is
Authtoken, and
API Name is Authtoken, when the variable is saved, the API name will be set as
leadsscore__Authtoken.
The Variable VariableMap
The variableMap variable can be used only in the
Field Value - On change action to obtain the old and new values of a custom variable from Zoho CRM. Click the
Write Script in the
Field Value-On Change option to write the script.
The syntax for getting the old value of the custom variable is
- <oldvalue> = input.variableMap.get("oldvalue");
The syntax for getting the new value of the custom variable is
- <newvalue> = input.variableMap.get("newvalue");
The sample script to be written in the editor is
- oldzwsid = input.variableMap.get("oldvalue");
- newzwsid = input.variableMap.get("newvalue");
Example
Consider an extension that will integrate your Zoho CRM account with Zillow - an online real estate database company. This integration will help fetch details about properties in the lead's preference location and display in the 'Properties' module of the CRM automatically using a Zillow-specific ID called
zws-id, whenever a new lead is added into the solution. This zwid must be provided as a custom variable to facilitate this integration. This custom variable can then be invoked using a custom function to help us extract the data from Zillow and display it as related list.
To integrate Zillow with Zoho CRM
- Create an extension named Zillow.
- Create a custom variable with the following parameter values:
- Field Name is zws-id.
- API Name is zws-id.
The API Name will automatically be modified as zillow__zws-id. - Provide a Value in the space provided.
- Click Save.
- Create a workflow to trigger a function whenever a new lead is created. The script for the function is given below.
Once the integration is authorized, the data will be pulled from Zillow and the records added to
'Properties' module. A related list of the properties will also be displayed in the Leads module.
- //Replace the identifiers highlighted in bold with your extension-specific values
- LeadId = lead.get("Leads.ID");
- datamap = Map:String();
- datamap.put("module","Leads");
- datamap.put("id",LeadId);
- resp = zoho.crm.invokeConnector("crm.get",datamap);
- respMap = resp.get("response")._toMap();
- users = respMap.get("data");
- temp = users.subString(1,users.length() - 1);
- usersVal = temp._toMap();
- street = usersVal.get("Street");
- city = usersVal.get("City");
- state = usersVal.get("State");
- street1 = street.replaceAll(" ","+",false);
- street2 = city + "%2C+" + state;
- zwsId = zoho.crm.getOrgVariable("zillow.zws-id");
- detail = getUrl("http://www.zillow.com/webservice/GetSearchResults.htm?zws-id=%22 + zwsId + "&address=" + street1 + "&citystatezip=" + street2);
- zpid = detail.executeXPath("/SearchResults:searchresults/response/results/result/zpid/text()");
- ZillowPropertyId = zpid.toLong();
- newDetail = getUrl("http://www.zillow.com/webservice/GetComps.htm?zws-id=%22 + zwsId + "&zpid=" + ZillowPropertyId + "&count=5");
- newzpidsList = newDetail.executeXPath("/Comps:comps/response/properties/comparables/comp/zpid/text()").toList("-|-");
- for each newzpids in newzpidsList
- {
- detail = getUrl("http://www.zillow.com/webservice/GetUpdatedPropertyDetails.htm?zws-id=%22 + zwsId + "&zpid=" + newzpids);
- zpid1 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/useCode/text()");
- zpid2 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/bedrooms/text()");
- zpid3 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/bathrooms/text()");
- zpid4 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/finishedSqFt/text()");
- zpid6 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/yearBuilt/text()");
- zpid12 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/parkingType/text()");
- zpid13 = detail.executeXPath("/UpdatedPropertyDetails:updatedPropertyDetails/response/editedFacts/heatingSources/text()");
- createMap = Map:String();
- //Ensure that the "Properties" module has the fields mentioned as keys in the map.
- createMap.put("No_of_Bathrooms",zpid3);
- createMap.put("No_of_Bedrooms",zpid2);
- createMap.put("CustomModule1_Name","Zillow Property Id " + newzpids);
- createMap.put("Built_up_Area",zpid4);
- createMap.put("Heating_Sources",zpid13);
- createMap.put("Parking_Type",zpid12);
- createMap.put("Year_Built",zpid6);
- createMap.put("zillow__Lead",LeadId);
- l = List();
- l.add(createMap);
- dataMapzz = Map:String();
- dataMapzz.put("module","zillow__Properties");
- dataMapzz.put("data",l);
- response = zoho.crm.invokeConnector("crm.create",dataMapzz);
- info response;
- }
The value of the custom variable can be modified from the Extension Details page of the CRM.
Create a Read-only custom variable
| Characteristic detail |
Value
|
|
Property in CRM
|
Read-only
|
|
Will changes made to its value from the Developer Console affect existing users?
|
No
|
|
Can its value be modified programmatically?
|
Yes
|
To set up a custom variable:
- Log in to Zoho Developer Console and click Sigma and select a workspace.
- Select the extension to modify and click the Edit Extension [] icon.
- Click Custom Properties in the left pane, then click Create.
- Provide the following details:
- A suitable Field Name.
- An API Name.
- A Value for the variable.
- Select ReadOnly from the drop-down.
- Click Save
Note The system will append an appropriate prefix to make it unique. For example: If the
Extension Name is
Leads Score,
Field Name is
Authtoken, and
API Name is
Authtoken, when the variable is saved, the API name will be set as
leadsscore__Authtoken.
The value of the custom variable can be viewed from the Extension Details page of the CRM.
Create a Hidden custom variable
|
Characteristic detail
|
Value
|
|
Property in CRM
|
Hidden
|
|
Will changes made to its value from the Developer Console affect existing users?
|
No
|
|
Can its value be modified programmatically?
|
Yes
|
To set up a custom variable:
- Log in to Zoho Developer Console and click Sigma and select a workspace.
- Select the extension to modify and click the Edit Extension [] icon.
- Click Custom Properties in the left pane, then click Create.
- Provide the following details:
- A suitable Field Name.
- An API Name.
- A Value for the variable.
- Select Hidden from the drop-down.
- Click Save.
Note : The system will append an appropriate prefix to make it unique. For example: If the Extension Name is Leads Score, Field Name is Authtoken, and API Name is Authtoken, when the variable is saved, the API name will be set as leadsscore__Authtoken.
Example
Use a hidden custom variable '
authtoken' to set an organization-specific value during
extension installation.
- val = installParamMap.get("organizationId");
- valueMap = Map();
- valueMap.put("apiname","leadsscore__Authtoken");
- valueMap.put("value",val);
- resp = zoho.crm.invokeConnector("crm.set",valueMap);
- info resp;
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Developing Third-party Integrations - Connectors
The guide will help you with the following: Oauth 2.0 Create a connector Add APIs Publish the connector Associate to an extension Invoke connectors Sample Connector Zoho offers integration support for a wide range of third-party applications, ...Integrating with third-party applications
Each industry comes with a unique set of problems to solve. To accommodate this diversity within the business world, we've created the Zoho Developer console, which allows you to integrate almost any third-party application with your CRM ...Variables
Variables in Zoho Vertical Solutions platform acts as a container to store data, which can be reused across different parts of our platform. It helps in automating mundane processes, tailoring user experiences, and integrating with other ...Connectors
Connectors power up your CRM and add functionalities by Integrating with other services through its APIs (OAuth 2.0). Getting Started with Connectors Connectors enable the process of establishing integrations between the solutions built over Vertical ...Custom Functions
The guide will help you with the following: Create Custom Functions Program Custom Functions Test Custom Functions Associate with Workflow Rules Manage Custom Functions Custom functions help in automation where procedural logic is required, which ...
New to Zoho LandingPage?
Zoho LandingPage Resources