Push-Data to Desk

Push-Data to Desk

Whenever you need to manually push tickets & threads to the desk, you can use the following API. This API expects the payload in the #SYNC_RESPONSE_OBJECT format.

To call desk's "channels/import" API, orgId and securityContext params are mandatory. You may obtain these details during any of the extension event callbacks & store them so that you can reuse them during the channels/import API call.

PUSH REQUEST FORMAT:
API Endpoint    :     /api/v1/channels/{{installationId}}/import
RequestMethod   :     POST
Content-Type    :     application/json
RequestBody     :     JSONObject in the #SYNC_RESPONSE_OBJECT format.

Tip : Call the channels/import API through Desk Invoke API so that authentications are handled automatically (e.g Using connections) .

For Example:
You may have subscribed to the events such as onConfigParamAdd, onDeskAuthorize or onTPAAuthorise in the manifest's callBacks. Which will make request to the callback URL mentioned in the manifest with the securityContext & orgId during the respective events. During this event, you may subscribe to another service. The given orgId, securityContext can be stored or can be added in the subscription URL (e.g queryParams ) so that whenever the external service requests you with respect to the subscription, you can obtain the orgId and the securityContext from the URL and use it to call the desk "channels/import"  API.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com


                                



                            





                          Manage your brands on social media




                              Zoho Marketing Automation

                                Zoho Sheet Resources

                                 




                                    Zoho Forms Resources


                                      Secure your business
                                      communication with Zoho Mail


                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times


                                        Carry your calendar with you
                                        Anytime, anywhere




                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now





                                                        Zoho TeamInbox Resources



                                                                Zoho DataPrep Resources



                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW


                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now










                                                                                          • Related Articles

                                                                                          • Push Reply from Desk

                                                                                            When an agent replies from the desk for a ticket or thread created by channel integration, the reply is pushed to the Resources.channel.sync.push endpoint of the app which needs to be delivered to the external service so that the reply will be ...
                                                                                          • Pull Request from Desk

                                                                                            Desk periodically invokes a request to the endpoint specified in the extension manifest's channel.sync.pull property. Pull requests are made every 4 minutes from the desk. You can send the new/ updated data of tickets and threads that needs to be ...
                                                                                          • Sync - Data Transfer

                                                                                            Desk offers the below methods to perform two-way data syncing between Desk & External Service. Pull-Request from Desk Push Reply from Desk Push-Data to Desk Overriding read-only fields An important usage of the syncing via channel integration is, ...
                                                                                          • Desk Invoke API

                                                                                            Desk's invoke API acts as a proxy between the extension and the External Services or Desk for calling the APIs. With Desk Invoke API, Can access the Zoho Desk's APIs Can access the External Services's APIs Can access the Extension Data Specific APIs ...
                                                                                          • Data APIs

                                                                                            Zoho Desk provides a set of APIs that facilitate interaction between your extension and your help desk portal. The APIs available are listed below: Ticket Object Contact Object Account Object Current Call Object User Object Portal Object Department ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace

                                                                                            Resources

                                                                                            Videos

                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                            eBooks

                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                            Webinars

                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                              Zoho Show Resources