Push-Data to Desk

Push-Data to Desk

Whenever you need to manually push tickets & threads to the desk, you can use the following API. This API expects the payload in the #SYNC_RESPONSE_OBJECT format.

To call desk's "channels/import" API, orgId and securityContext params are mandatory. You may obtain these details during any of the extension event callbacks & store them so that you can reuse them during the channels/import API call.

PUSH REQUEST FORMAT:
API Endpoint    :     /api/v1/channels/{{installationId}}/import
RequestMethod   :     POST
Content-Type    :     application/json
RequestBody     :     JSONObject in the #SYNC_RESPONSE_OBJECT format.

Tip : Call the channels/import API through Desk Invoke API so that authentications are handled automatically (e.g Using connections) .

For Example:
You may have subscribed to the events such as onConfigParamAdd, onDeskAuthorize or onTPAAuthorise in the manifest's callBacks. Which will make request to the callback URL mentioned in the manifest with the securityContext & orgId during the respective events. During this event, you may subscribe to another service. The given orgId, securityContext can be stored or can be added in the subscription URL (e.g queryParams ) so that whenever the external service requests you with respect to the subscription, you can obtain the orgId and the securityContext from the URL and use it to call the desk "channels/import"  API.

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