Managing Custom Portal Admins

Portal admins can help manage the administration of your portal by handling administrative tasks and resources based on the permissions assigned to them. You can add users as Portal Admins or Resource Admins, and assign their administrative access.

Managing portal admins is useful when you need to distribute administrative responsibilities across your organization. For example:

Assign the Portal Admin role to a user who needs to manage the entire portal.
Assign the Resource Admin role to a team member who only needs to manage specific resources.
Remove administrative access when a user's responsibilities change.

Only Hub Admins can add, update, or remove custom portal admins.

Hub users can only be assigned as Portal Admins.

Role	Description
Portal Admin	Has complete administrative access to the portal. Can manage portal appearance, users, and resources based on the permissions available to portal admins.
Resource Admin	Can manage the resources assigned to them within the portal, such as courses and manuals.

A Portal Admin has broader administrative permissions across the portal, while a Resource Admin has restricted access.

Permissions by user type

	Hub user turned portal admin	Custom portal user turned portal admin	Resource admin
Add courses and manuals to a portal	✅	❌	❌
Make a course or manual visible to everyone on the portal	✅	❌	❌
Portal branding and customization	✅	❌	❌

Note: All other permissions not listed in the table are the same for all portal admins, regardless of their user type.

Adding custom portal admins

To add a custom portal admin:

Navigate to the custom portal.
Select Users under the Manage tab.
Click Portal Admins and click the +Add Admin button.
Select the appropriate role.
Choose the admin from the list of users and click Add.

Alternatively, you can also add admins by following the below steps.

Navigate to the custom portal.
Select Users under the Manage tab.
Go to the Users tab.
Click the More options icon next to the user details.
Select the appropriate Role.

The user will be added to the list of portal admins with the selected administrative permissions.

Updating an admin's role

You can change the role assigned to an existing portal admin when their administrative responsibilities change.

To update an admin's role:

Navigate to the custom portal.
Select Users under the Manage tab.
Go to the Users tab.
Click the More options icon next to the user details.
In the admin details popup, locate the Role section.
Select the new role.

Removing admin access

You can remove a user's administrative access when they no longer need to manage the portal or its resources.

To remove admin access:

Navigate to the custom portal.
Select Users under the Manage tab.
Click Portal Admins .
Click the More options icon next to the user details.
Click Remove Admin.