Custom Domain and SCORM- Upload and Download Errors

Custom Domain and SCORM- Upload and Download Errors

While using the Custom Domain and SCORM features in ZohoLearn, you may experience an instance where user actions like upload and download may not work, with other functions working properly.

Since domains are different for custom domain enabled orgs, the actions mentioned above will not work if third-party cookies are blocked. There are no other alternatives, and it is not a bug on our end. It is a known limitation and browser behavior. You will face this issue for services that support custom domain and using different domains within the product.

To solve this problem, we suggest you follow the below steps:


Step 1: Provide access to your custom domain using your Zoho Account

When the team members log in to their Zoho Learn account for the first time via the newly configured custom URL, this page will appear.



Click the Trust this website checkbox, then click GRANT ACCESS to access the ZohoLearn account through the custom domain. This one-time action will help you experience smooth and consistent ZohoLearn account usage in further sessions.

Step 2: Enable third-party cookies to your custom domain

Add this custom domain URL to the 'Always use Cookies' section of your browser cookies settings to experience seamless ZohoLearn usage.

We will explain this part with some of the popular browsers' settings for your reference.

1. Google Chrome Browser 

Follow these steps if you are using the Google Chrome browser:

1. Open a Google Chrome browser.
2. In the upper-right corner of your browser, click on the three vertical dots and select Settings.
3. On the left side of the Settings tab, select Privacy and Security, then Site Settings.
4. On the Site Settings page, scroll down to the Content section and select Cookies and site data.

5. On the Cookies and site data page, click the Add button next to Sites that can always use cookies.
6. In the Add a site text box, enter your custom domain (for example learn.zylker.com'), check the Including third-party cookies on this site checkbox, and click Add.


2. Mozilla Firefox Browser

Follow these steps if you are using the Firefox browser:
1. Open a Mozilla Firefox browser.
2. In the upper-right corner of your browser, click on the three vertical dots and select Preferences.

3. On the left side of the Settings tab, select Privacy and Security.
4. Choose the Custom option and uncheck the Cookies checkbox.

5. Click on Reload All Tabs.



3. Safari Browser

Follow these steps if you are using the Safari browser:

1. Open a Safari browser.
2. Click the Safari menu from the top toolbar.

3. Choose Preferences.
4. Click the Privacy tab.

5. Uncheck: Block all Cookies and Prevent cross-site tracking checkboxes.

4. Microsoft Edge Browser

Follow these steps if you are using the Microsoft Edge browser:

1.In the top-right corner, select the ellipses ...,then select Settings.

2. On the left section of the Settings page, select Cookies and site permissions and click Manage and delete cookies and site data.

3. On the Cookies and site data page, scroll down to the Allow section, check the Including third-party cookies on this site checkbox, and click Add button.



4. Enter your custom domain and click Add.


FAQ

1. Why is it necessary to enable third-party cookies?

Say you are accessing a domain named learn.zylker.com, and within this page, another API call is triggered with the domain upload.zoho.com to upload a file. The browser will treat upload.zoho.com as a third-party domain, as it does not belong to *.zylker.com.

2. What is the purpose of upload.zoho.com in Zoho Learn?

For a faster and enhanced upload experience, we are using different domains based on the requirement. For upload, we are using upload.zoho.com.

3. How do custom domains work?

When you access the custom domain learn.zylker.com, we will add the necessary details in the cookies in both learn.zylker.com & *.zoho.com domain.

All major browsers block third-party cookies by default in their latest versions. Once it is enabled, cookies will not be added when we access upload.zoho.com within learn.zylker.com. Our server will throw an unauthorized error, because user cookies were not added in the request.

5. Why is the issue only reproduced in the custom domain?

Without a custom domain, the ZohoLearn product will load in learn.zoho.com, and upload requests will be triggered in upload.zoho.com. Both domains belong to *.zoho.com. Browser settings will not block cookies. That's why upload is working in learn.zoho.com

To enable custom domain for your ZohoLearn account, visit our custom domain help article page.

If you are not able to solve the issue, even after following the above-mentioned steps, feel free to contact our support team for clarification.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION









                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                            Manage your brands on social media

                                              Zoho Desk Resources

                                              • Desk Community Learning Series


                                              • Digest


                                              • Functions


                                              • Meetups


                                              • Kbase


                                              • Resources


                                              • Glossary


                                              • Desk Marketplace


                                              • MVP Corner


                                              • Word of the Day


                                                Zoho Marketing Automation

                                                  Zoho Sheet Resources

                                                   

                                                      Zoho Forms Resources


                                                        Secure your business
                                                        communication with Zoho Mail


                                                        Mail on the move with
                                                        Zoho Mail mobile application

                                                          Stay on top of your schedule
                                                          at all times


                                                          Carry your calendar with you
                                                          Anytime, anywhere




                                                                Zoho Sign Resources

                                                                  Sign, Paperless!

                                                                  Sign and send business documents on the go!

                                                                  Get Started Now




                                                                          Zoho TeamInbox Resources



                                                                                  Zoho DataPrep Resources



                                                                                    Zoho DataPrep Demo

                                                                                    Get a personalized demo or POC

                                                                                    REGISTER NOW


                                                                                      Design. Discuss. Deliver.

                                                                                      Create visually engaging stories with Zoho Show.

                                                                                      Get Started Now









                                                                                                          • Related Articles

                                                                                                          • Custom domain

                                                                                                            By default, your hub will be accessible with the portal URL. With custom domain, you create a custom domain and map it to your hub. To create a custom domain for your hub: 1. Go to the Custom Domain tab, then click the Add Custom Domain button. 2. ...
                                                                                                          • Creating a custom domain for your portal

                                                                                                            By default, your portal will be accessible with the portal URL. With custom domain, you create a custom domain and map it to your portal. To create a custom domain for your portal: Navigate to the portal from the Custom Portal tab Go to the Custom ...
                                                                                                          • Adding SCORM courses to Zoho Learn

                                                                                                            SCORM (Sharable Content Object Reference Model) is a collection of technical specifications for web-based learning content. It enables interoperability and reusability of courses, enabling teachers to easily incorporate a variety of content into ...
                                                                                                          • How to get started with custom portals?

                                                                                                            Custom portal allows you to create multiple external portals that you can use to share manuals and courses with external stakeholders who are not part of your hub. With your hub as the primary portal, you can create multiple secondary portals for ...
                                                                                                          • Custom portals

                                                                                                            A custom portal for your hub comes in handy when you want to create an extended platform to share information and courses with users who are not a part of your organization. These users may include partners, customers, investors, and others. Zoho ...
                                                                                                            Wherever you are is as good as
                                                                                                            your workplace

                                                                                                              Resources

                                                                                                              Videos

                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                              eBooks

                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                              Webinars

                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                              CRM Tips

                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                Zoho Show Resources