Knowledge analytics

Knowledge analytics

With Zoho Learn's knowledge reports, the hub admins can monitor how your knowledge base is performing. You can get a graphical representation of the number of active articles and users over a specific period.

To view reports for the articles in your hub:
  1. Navigate to the Reports tab, then click Knowledge Analytics.
  2. Select a date range from the Date Range picker to get the reports for the selected period.
  3. A summary of the following details will be displayed in the Overview section.
    1. Total number of spaces
    2. Total number of manuals
    3. Total number of articles
    4. Total number of comments
  4. A graphical representation of the following details will be displayed.
    1. New articles graph gives the number of new articles created over the selected period of time.
    2. User activity (New articles) graph gives the number of unique users who created new articles over the selected period of time.
    3. Article edits graph gives the number of articles edited over the selected period of time.
    4. User activity (Article edits) graph gives the number of unique users who edited articles over the selected period of time.
    5. New comments graph gives the number of comments added over the selected period of time.
    6. User activity (New comments) graph gives the number of unique users who added comments over the selected period of time.

Basic knowledge analytics overview is available in our Express plan.
Complete knowledge analytics with article and user activity is available in our Professional plan.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Using Zoho Learn as a knowledge base

                                                                                                        Build and manage a centralized knowledge base for your organization using Zoho Learn. You can get started with the following steps to create and share knowledge resources effectively: Create and organize knowledge Create a centralized knowledge ...
                                                                                                      • How to create public and private knowledge bases and training portals?

                                                                                                        Creating a private knowledge base A private knowledge base is a repository of information that is restricted and accessible only to a limited audience. It contains proprietary or confidential information that is not intended for public consumption. ...
                                                                                                      • Manage modules

                                                                                                        The Manage Modules section provides administrators with the flexibility to tailor their platform experience according to their organizational needs. Learn encompasses two primary modules: the Knowledge module and the Learning module. The Knowledge ...
                                                                                                      • My articles

                                                                                                        All the articles you have created will be listed in the My Articles tab. To view your articles: 1. Click Knowledge in the navigation pane, then go to My Articles.
                                                                                                      • Introduction to Zoho Learn

                                                                                                        Knowledge is the most important asset in an organization. In most organizations, useful information lives in different sources such as digital folders, emails, and even as unwritten tacit information. This increases the risk of losing information ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources