Knowledge analytics

Knowledge analytics

With Zoho Learn's knowledge reports, the hub admins can monitor how your knowledge base is performing. You can get a graphical representation of the number of active articles and users over a specific period.

To view reports for the articles in your hub:
  1. Navigate to the Reports tab, then click Knowledge Analytics.
  2. Select a date range from the Date Range picker to get the reports for the selected period.
  3. A summary of the following details will be displayed in the Overview section.
    1. Total number of spaces
    2. Total number of manuals
    3. Total number of articles
    4. Total number of comments
  4. A graphical representation of the following details will be displayed.
    1. New articles graph gives the number of new articles created over the selected period of time.
    2. User activity (New articles) graph gives the number of unique users who created new articles over the selected period of time.
    3. Article edits graph gives the number of articles edited over the selected period of time.
    4. User activity (Article edits) graph gives the number of unique users who edited articles over the selected period of time.
    5. New comments graph gives the number of comments added over the selected period of time.
    6. User activity (New comments) graph gives the number of unique users who added comments over the selected period of time.

Basic knowledge analytics overview is available in our Express plan.
Complete knowledge analytics with article and user activity is available in our Professional plan.


    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Using Zoho Learn as a knowledge base

                                                            Build and manage a centralized knowledge base for your organization using Zoho Learn. You can get started with the following steps to create and share knowledge resources effectively: Create and organize knowledge Create a centralized knowledge ...
                                                          • Manage modules

                                                            Admins can manage the two modules in Learn based on the needs of organization.  Go to the Manage Modules tab. Enable or disable the Knowledge and Learning option.
                                                          • Accessing public manuals

                                                            There may be some information that is common to all teams in your organization. This information can be maintained as public manuals. These manuals will be available in the Explore tab. 1. To create a public manual, enable Everyone option while ...
                                                          • Introduction to Zoho Learn

                                                            Knowledge is the most important asset in an organization. In most organizations, useful information lives in different sources such as digital folders, emails, and even as unwritten tacit information. This increases the risk of losing information ...
                                                          • My articles

                                                            All the articles you have created will be listed in the My Articles tab. To view your articles: 1. Click Knowledge in the navigation pane, then go to My Articles.

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources