Troubleshooting Guide for Mobile App

Troubleshooting Guide for Mobile App

I cannot see a manual or course  

The resource may not have been shared with you, or you may not have the required permissions.

Contact your Zoho Learn administrator if you believe you should have access.

I cannot complete a lesson  

Check whether the lesson has additional completion requirements.

For example, the course may require you to:

  1. Complete the lesson content
  2. Pass a quiz
  3. Submit an assignment
  4. Complete lessons in sequence
  5. Acknowledge that you have read the lesson

My course progress is not as expected  

Make sure that the required lessons or assessments have been completed and that you have followed the course's configured navigation and completion requirements.

If the issue persists, contact your course administrator.

I am not receiving notifications  

Check that notifications are enabled for Zoho Learn on your device and that the relevant notification settings are enabled for your account.

If notifications remain unavailable, contact your administrator.