Zoho Learn uses a structured hierarchy to help you organize knowledge and training content efficiently. This hierarchy ensures that content is easy to create, manage, and navigate for both administrators and learners.

At a high level, Zoho Learn consists of two primary modules:

• Knowledge – for documentation and reference material
  

• Learning – for structured training programs
  

Hub  

A Hub holds all your learning and knowledge resources. It acts as the central repository for all knowledge and training content.

Key characteristics:  

• Acts as the central repository for all knowledge and training content

• Supports multiple spaces for different teams, departments, or use cases

• Manages users, roles, and permissions

Space  

Spaces help segment content and organize them within the hub. Each space can represent a department, function, or specific learning objective.

Key characteristics:  

• Organizes content by team, project, or purpose

• Allows separate access control

• Contains manuals and courses

Manual  

• Used for documentation and knowledge bases

• Organized into chapters and articles

• Ideal for reference material

Manuals can be created under a space or as private manuals. The private manuals don't belong to any space and can be shared with individual users or spaces.

Course  

• Used for structured learning programs

• Organized into lessons

• Supports progress tracking and completion

Chapter 

• Groups manuals or lessons into logical sections

• Helps organize information

Lesson (within Courses)  

• Delivers instructional content

• Structured sequentially for guided learning

Article  

Articles are the smallest unit of content in the knowledge hierarchy. Articles are the sources of knowledge in your hub. You can create articles that belong to a common topic inside a manual. These manuals can be shared with individual users in the hub, spaces, or with users that do not belong to the hub.

Key characteristics:  

• Contains actual content (text, images, videos, attachments)

• Used for guides, explanations, and reference material

Sublevels in Manuals  

Zoho Learn supports sublevels within manuals to create deeper structures.

Why use sublevels?  

• Organize complex topics

• Improve navigation

• Build layered documentation

How Courses Differ from Manuals  

Manuals can be created within Spaces, while Courses can be shared to them.

Difference between Space and Knowledge in Zoho Learn

A Space is used to organize and manage content for specific teams or purposes, while Knowledge is the module used to create and manage documentation through manuals, chapters, and articles.

How do I share a private manual to a Space? 

Open the manual, click the Share button, type in the Space name, assign privilege, and click Add.

Related articles: 

Creating a hub

Creating a space

Creating a manual

Creating a chapter in manuals

Creating a chapter in courses

Creating an article

Creating sublevels

Creating a course 

Creating a lesson

Creating a learning path